When we rolled out our Customer Satisfaction Survey at the beginning of the year, we had a good idea that it may help us learn more about how we could provide the best customer service in our industry. But, thankfully, it has done a whole lot more than that. Reading the feedback given to us by our great clients, we have come to realize that there are various ways that our company can meet their needs.
As a result, we have implemented a number of changes over the past couple of months in an effort to make our customers’ lives even easier. Our “Live Sales Chat” feature, for example, allows for our website’s visitors to speak to a live representative without even having to pick up the phone. By simply scrolling to the top right hand corner of our site, you can now connect immediately with a member of our staff to discuss MeloTel’s services!
Anticipating customer needs is a big part of a customer service regimen that lives up to the hype. It’s one thing to be able to address a client’s needs when it is brought to your attention. It’s an entirely different thing to be able to circumvent problems before they arise. Many of MeloTel’s services seek to help its clients avoid problems that we know may come up at some point. Take our Single Number Reach feature, for example.
It very often comes to our attention that many business owners are busy throughout the day. No kidding, right? All business owners have busy days, don’t they? But, in some cases, those who are constantly on-the-go are too busy to take phone calls that come into their offices. Missing phone calls isn’t exactly a great way to conduct business. And knowing this, MeloTel came up with a sound solution.
The Single Number Reach feature rings up to five different devices simultaneously when one phone number is dialed! That means that no matter where you may be – in the office, at home, in the car, in a hotel or somewhere in the great outdoors – you know you can be reached. With this great service, you’ll never miss another important phone call again! And that means that your business will be able to uphold its reputation as a customer-first brand.
At least, this is what many of our clients have intimated to us through the feedback they provide in our Customer Satisfaction Survey. They like that getting in touch with a MeloTel representative is an easy thing to do. They’ve communicated that they aspire to offer the same type of accessibility to their own client base. And, as you may have guessed, we have other ways to help them do so.
You may think that it’s impossible to stay in touch with all of your customers all of the time. But it isn’t! Sometimes, all you want to do is deliver a quick message to your clients so that they are aware that you are thinking of them. Sometimes, you just want to make sure that all supporters of your business know that you have something new and interesting to offer. So how do you get the word out to everybody?
MeloTel’s Short Message Service Management feature allows you to send messages to thousands of subscribers with just one click. It’s the only vehicle that allows you to communicate with your customers in a personal, non-intrusive manner. With SMS, you can send time-sensitive alerts to your mobile subscribers instantly, driving more traffic and creating higher conversion rates. And it’s been known to convert 17% of subscribers versus the 1% the print ads are known for.
For more information on these and any other service that MeloTel provides, please give us a call at 1-888-MELOTEL!