When we rolled out our Customer Satisfaction Survey at the beginning of the year, we had a good idea that it may help us learn more about how we could provide the best customer service in our industry. But, thankfully, it has done a whole lot more than that. Reading the feedback given to us by our great clients, we have come to realize that there are various ways that our company can meet their needs.
As a result, we have implemented a number of changes over the past couple of months in an effort to make our customers’ lives even easier. Our “Live Sales Chat” feature, for example, allows for our website’s visitors to speak to a live representative without even having to pick up the phone. By simply scrolling to the top right hand corner of our site, you can now connect immediately with a member of our staff to discuss MeloTel’s services!
Anticipating customer needs is a big part of a customer service regimen that lives up to the hype. It’s one thing to be able to address a client’s needs when it is brought to your attention. It’s an entirely different thing to be able to circumvent problems before they arise. Many of MeloTel’s services seek to help its clients avoid problems that we know may come up at some point. Take our Single Number Reach feature, for example.
It very often comes to our attention that many business owners are busy throughout the day. No kidding, right? All business owners have busy days, don’t they? But, in some cases, those who are constantly on-the-go are too busy to take phone calls that come into their offices. Missing phone calls isn’t exactly a great way to conduct business. And knowing this, MeloTel came up with a sound solution.
The Single Number Reach feature rings up to five different devices simultaneously when one phone number is dialed! That means that no matter where you may be – in the office, at home, in the car, in a hotel or somewhere in the great outdoors – you know you can be reached. With this great service, you’ll never miss another important phone call again! And that means that your business will be able to uphold its reputation as a customer-first brand.
At least, this is what many of our clients have intimated to us through the feedback they provide in our Customer Satisfaction Survey. They like that getting in touch with a MeloTel representative is an easy thing to do. They’ve communicated that they aspire to offer the same type of accessibility to their own client base. And, as you may have guessed, we have other ways to help them do so.
You may think that it’s impossible to stay in touch with all of your customers all of the time. But it isn’t! Sometimes, all you want to do is deliver a quick message to your clients so that they are aware that you are thinking of them. Sometimes, you just want to make sure that all supporters of your business know that you have something new and interesting to offer. So how do you get the word out to everybody?
MeloTel’s Short Message Service Management feature allows you to send messages to thousands of subscribers with just one click. It’s the only vehicle that allows you to communicate with your customers in a personal, non-intrusive manner. With SMS, you can send time-sensitive alerts to your mobile subscribers instantly, driving more traffic and creating higher conversion rates. And it’s been known to convert 17% of subscribers versus the 1% the print ads are known for.
For more information on these and any other service that MeloTel provides, please give us a call at 1-888-MELOTEL!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"