MeloTel Can Be Your Call Centre’s Best Friend

Submitted by Dan Faraldo in MeloTel Features, MeloTel News

At MeloTel, we pride ourselves on being Canada’s Hosted Company. That means we’re more than just your average phone company. We provide cloud-hosted telecommunication services to business owners all over North America. We’re especially popular with call centres, given that we offer VoIP-based services that are practically call centre must-haves. You could even go so far as saying MeloTel is your call centre’s best friend!

Let’s take a look at just a few of our services to explain why.

Commercial Phone Services

You certainly can’t run a call centre without having a phone line. MeloTel’s cloud-hosted Commercial Phone Services provide you with so much more than that! In addition to transitioning your business from one that uses archaic landlines to one that utilizes VoIP telephony, our phone services save you money by offering you free Polycom phones for as long as you are our customer!

Our Free Polycom Rental program is designed to make your switch to our Commercial Phone Services both easy and cost-effective. In addition to the free phones, you also avoid paying any professional setup, activation or shipping fees!

Monitor/Whisper Control Panel

If you own and/or operate a call centre business, MeloTel’s Monitor/Whisper Control Panel is practically a must-have. Gone are the days when you had to sit beside each of your phone agents in order to hear how they sounded during their calls. Today, this incredible service allows you to sit at your own desk and listen in to your agents’ calls without being detected.

The “monitor” portion of the service lets you tap into real-time conversations as they happen. With it, you’ll be able to easily keep track of call compliance while establishing powerful training tools. You’ll also gain deep insight into the techniques that fuel agent productivity.

The “whisper” portion of the service lets you subtly drop in to the phone calls so that you can coach your agents at any stage of the sales process. It gives supervisors the power to whisper suggestions without the caller or client hearing anything. If necessary, you can also jump into the conversation to provide your rep with assistance. This “barge in” feature allows you to resolve any pending issues your rep may be unable to fulfill.

DaFeeder Preview Dialer

Yet another call centre business must-have, DaFeeder Preview Dialer has revolutionized the ways in which phone agents make calls and keep track of their clients. The service is an easy-to-use web-based telemarketing software that allows even the most inexperienced computer users to manage campaign dialing and dispositions. DaFeeder Preview Dialer offers your reps one-touch dialing capabilities as well as the ability to create and maintain detailed notes about each call.

The awesome service delivers a feature-rich set of processes that enhances effectiveness, drives sales, improves customer satisfaction and provides insight into performance. Supported by administration capabilities that adapt to how your company operates, DaFeeder Preview Dialer is delighting companies of all sizes across a broad range of industry sectors.

Check out this five minute(ish) video about DaFeeder Preview Dialer, created by MeloTel’s Founder and CEO, John Meloche! And for more information about any and all of our cloud-hosted services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!