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September 6, 2019

How To Be An Excellent Customer Service Provider: Part 2

In our last blog, we returned to the ever-important topic of providing excellent customer service. It doesn’t matter what industry you’re in. It doesn’t matter what types of products and services you offer. It doesn’t matter where your business is located. If you don’t provide the best possible customer service you can, you’re not bound to secure a loyal customer base.

In today’s blog, we’ll continue offering some of our top suggestions for how to be an excellent customer service provider. Read on!

Be patient.

Stay calm and collected. This is an especially important trait during times when customers are irate. In addition, there are bound to be times when customers display difficultly in understanding you. Again, it’s important to be patient with customers so that their experiences are always good ones. Good customer experiences are the keys to securing repeat business.

Writes Gregory Ciotti on HelpScout.com: “Not only is patience important to customers, who often reach out to support when they are confused and frustrated, but it’s also important to the business at large: we’ve shown you before that great service beats fast service every single time. Yet patience shouldn’t be used as an excuse for slothful service either!”

Be receptive.

Remember that there is no one better than your customers to let you know how good or bad a job you’re doing. If they’re happy, you’re doing great. If they’re unhappy, changes need to be made. Never be above taking feedback. Listening to complaints, expressing your apologies and appreciation and then implementing changes based on the feedback makes for an excellent way to grow customer satisfaction.

“Feedback: Giving the customer the opportunity to tell you what they think in many ways at different stages the transaction,” says Forbes.com, “Follow the Three Times Rule—if you hear something about your business three times, whether you like it or not, pay serious attention. It is probably true. Take action.”

Be clear.

Sorry? What was that? I don’t get it. These are just three of the many confused phrases you don’t want your customers to utter. Being clear means understanding the person you’re speaking to. For example, if English is not the first language of the customer, it would be wise to speak a little bit slower than normal. Being clear also entails you being concise. Give only as much information as necessary so that your customer service style isn’t regarded as slow.

“Make sure you’re getting to the problem at hand quickly; customers don’t need your life story or to hear about how your day is going,” instructs Ciotti, “More importantly, you need to be cautious about how some of your communication habits translate to customers, and it’s best to err on the side of caution whenever you find yourself questioning a situation.”

In addition to providing top-notch customer service, MeloTel prides itself on offering North American business owners a wide array of telecom services including Single Number Reach, DaFeeder Preview Dialer and Monitor/Whisper Control Panel. For information about any and all of our cloud-hosted services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

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Rashalee Green (VP of Operations)Synergy Marketing

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Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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