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October 10, 2019

How Running A Call Centre Can Improve Your Company’s Reputation

No matter what type of business you run, providing customers with excellent customer service is an absolute must. Regardless of your industry, you’re sure to have numerous competitors. Separating your brand from its competition demands that you make your customers feel better about their experiences than any other business.

As we pointed out a couple of blogs ago, a big part of providing excellent customer service is providing expeditious customer service. Simply put, people don’t like waiting. So when customers call your company, having them wait long periods of time to get someone on the phone won’t help the reputation of your business.

Call centres improve customers’ overall perception of your business.

Running a call centre means that you have several employees working the phone lines at the same time. This works wonders in the world of answering calls quickly. Your customers will greatly enjoy their ability to call your company and receive help right away.

“Call centers streamline tasks and increase efficiency,” writes Martin on, “Call centers are designed with varying levels of computer automation. This means that they are also equipped to handle a considerable volume of calls simultaneously. This results (in) reduced call times and the costs associated (with them). More importantly, customer satisfaction will also be high since their concerns have been addressed quickly and efficiently.”

Call centres lengthen your hours of operation.

Even if the doors of your brick and mortar location are closed, you can have workers manning the phones for your business all through the night, if you wish. And with VoIP technology, you can easily have your employees work from home!

“It is the middle of the night and a customer needs help,” Martin describes, “He immediately calls the hotline number of your company, and an agent in your call centre picks it up. This is already a point in your company’s favour, since it shows willingness and readiness on your part to provide assistance, no matter what hour of the day it is.”

MeloTel offers the VoIP solutions for your call centre needs.

MeloTel’s cloud-hosted Commercial Phone Services allow your business to transition from one that uses archaic landlines to one that utilizes VoIP telephony. They also happen to save your company money by offering you free Polycom phones for as long as you are our customer!

We also proudly offer DaFeeder Preview Dialer which is another call centre must-have. The service is an easy-to-use web-based telemarketing software that allows even the most inexperienced computer users to manage campaign dialing and dispositions. DaFeeder Preview Dialer offers your reps one-touch dialing capabilities as well as the ability to create and maintain detailed notes about each call.

The awesome service delivers a feature-rich set of processes that enhances effectiveness, drives sales, improves customer satisfaction and provides insight into performance. Supported by administration capabilities that adapt to how your company operates, DaFeeder Preview Dialer is delighting companies of all sizes across a broad range of industry sectors.

Check out this five minute(ish) video about DaFeeder Preview Dialer, created by MeloTel’s Founder and CEO, John Meloche! And for more information about any and all of our cloud-hosted services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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