We are excited to announce that, last week, Brad of Canadian POS Corporation was the winner of our monthly Customer Satisfaction Survey $100.00 giveaway for the second month in a row! Congratulations Brad…again! We couldn’t believe the coincidence. This time around, MeloTel’s System Administrator, Mohsin Kazmi randomly selected the winning ticket number. As you can tell by the video we posted on YouTube, the entries contain support ticket numbers only, not names.
To our surprise, when we connected the winning ticket number to the person who it represented, it was Brad all over again! He won February’s draw. We had to do a double take to make sure we weren’t seeing things. But it just goes to show you that it pays to enter our Customer Satisfaction Survey each time you have an interaction with a member of our technical support staff. Even if your phone call was a short and easy one, it makes you eligible to fill out our survey.
To be honest, we’d be more than happy if you filled out a survey after each one of your interactions with us. While we are happy to give away $100.00 to a lucky customer each month – even if that person has already won money – we are eager to learn from our clients how we can better our approach to customer service. Each one of your interactions counts, no matter how big or small the issue is that we are servicing you for.
By regularly receiving your feedback, it puts us in a better position to either maintain the excellent service levels that we insist upon or better yet, improve upon our customer service regime. Again, our Customer Satisfaction Survey is all about finding ways to offer the absolute best customer service in the telecom industry. And just one of those ways is being accessible during “off hours”.
One of the key points of feedback that has been pointed out by our clients who have filled out our surveys is that they enjoy how easy it is to contact members of our technical support staff. At MeloTel, we remain committed to providing “emergency service” outside of normal business hours. Take this past weekend, for example. It was the Easter long weekend, so we were closed for business on Friday and throughout Saturday and Sunday.
Last Thursday, on the MeloTel Facebook page, we announced that we would remain at your service for all urgent matters. And that’s because we know that your needs don’t take holidays. Sometimes, unforeseen circumstances arise. Sometimes, things pop up that you don’t expect. And, at MeloTel, we know that it’s important that we address those concerns no matter what day of the week it is.
Thank you for providing the type of feedback that helps us to know that we’re on the right track with offering emergency service during off hours. As always, it is our pleasure to provide MeloTel’s clients with the type of service that makes their lives easier. Please feel free to continue to give us your feedback after each and every one of your interactions with our technical support staff. Remember, that each month you have a new chance to win $100.00!
It’s as simple as filling out our Customer Satisfaction Survey. There’s no telling just how many times you may end up being winner! Just ask Brad, who is $200.00 richer over the past couple of months simply because he took a few minutes to fill out our survey and provide us with the feedback necessary to help us to serve you better. Congratulations again, Brad! Think you can make it three in a row?
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"