The Most Reliable & Trusted
VOIP Service Provider
in Canada
February 27, 2015

5 Keys To Incomparable Customer Service

Today, at 3pm EST, MeloTel will be holding its second-ever monthly draw for $100.00. To enter for your chance to win this month’s prize, simply fill out our Customer Satisfaction Survey. It only takes a couple of minutes and it will give you the opportunity to let us know what we can do to improve upon our customer service. To be eligible, you would need to have had an interaction with a member of our technical support staff.

And we definitely would love for you to be honest! Letting us know about areas where we can improve will help us to better our customer service practices. In addition, it will put you in a position to be $100.00 richer! We’re committed to crowning a new winner each and every month all year long. It’s all part of our commitment to offering the best possible customer service anyone in our industry has to offer.

And why is customer service so important to us? At MeloTel, we have the unique opportunity to develop and build upon the relationships we have with our customers. We’re not a huge corporation that treats its clients like numbers. We know each of our clients on a first-name basis. Genuine interactions are what set us apart. It’s how we’ve earned the reputation of being a “people’s company”. Here are our five keys to incomparable customer service.

1. Sticking to your word. Trust is everything. It doesn’t matter what type of relationship you’re in – personal or business – if there is no trust, the relationship is bound to have problems. At MeloTel, we feel that it is mandatory that we meet all of our commitments. That includes returning calls at times we outline, delivering products by dates we discuss and following through on providing the services we have promised our customers.

2. Getting the whole team on board. We couldn’t feel confident about reciting our MeloTel mantra of providing incomparable customer service if it was believed in only by a few of our team members. The individuals that make up the MeloTel Team are unified by a belief that there is no reason to compromise when it comes to customer service. It must be top-notch each and every time. It’s important that everyone on our staff is on board with this idea.

3. Showing your expertise. One of the reasons we believe that MeloTel has developed the reputation of having incomparable customer service is because the members of our team definitely know what they are talking about! Last month’s Customer Satisfaction Survey winner, Denise Lawrence of Synergy Marketing described our President, John Meloche as someone who “knows pretty much everything there is to know about the technical stuff regarding the computers. I would say he’s well versed in that area!”

4. Being easily accessible. Is there anything more annoying than calling a company, having to leave a message and not having it promptly returned? This doesn’t always happen. But it does happen. And for most customers, once is enough. As you’re likely aware, MeloTel is big on communication. Being able to contact a member of our staff for assistance is something we know our clients depend on. We do our best to never make anyone feel as if we are hard to reach.

5. Listening. There is no one better suited to tell us how to do our jobs than our customers. It’s that simple. We can’t possibly be providing incomparable service unless the service provided specifically meets the unique needs of the clients we work with. Listening to what will truly make our customers happy is what allows us to provide the type of service that hits the nail on the head. Listening intently helps us to deliver – time in and time out.

For a taste of MeloTel’s incomparable customer service, please don’t hesitate to call us at 1-888-MELOTEL!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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