These days, people have the ability to locate what we want within seconds. In the palms of our hands, our smartphones can connect us to the internet in order to find just about anything our hearts desire. You know how it works. A simple Google or YouTube search is bound to bring you the information or entertainment source of your choosing within seconds. Perhaps, we’re spoiled. These days, we can get whatever we like in no time!
It’s important to keep this in mind when you’re a business owner. The bottom line is that people like to have things done for them quickly. If they can find a website within seconds, what’s going to make them want to wait for any significant amount of time to get a call back from you? The importance of timely customer service cannot be understated in today’s business world. If you’re not responding quickly, you may as well not respond at all.
Now, that isn’t necessarily true, of course. But don’t assume that it’s not the mind set of many a customer. At MeloTel, our Customer Satisfaction Survey has taught us that customers truly appreciate having their problems resolved expeditiously. In order for a customer service regiment to be considered top-notch, it needs to have efficiency as one of its primary goals. This always makes customers happy.
Here are four reasons to provide expeditious customer service:
1. It establishes trust from the get-go. People like working with companies that they can depend on. It may sound cliché, but it is true that you only get one chance to make a good first impression. When you are servicing new customers, it’s especially important to address their concerns quickly. This will help your new clients to trust that you have their best interests at heart and are willing to work to keep their business.
2. It boosts your reputation. Once you’ve established trust, you’re bound to secure loyal customers. And when customers are happy, they tend to spread the word about it. In fact, most consumers take pride in the fact that they’ve “discovered” great companies to work with and enjoy passing along the news to their friends and family members. If you’re interested in garnering referrals (and what business owner isn’t?), quick customer service is a must.
3. It encourages repeat business. Having your brand’s reputation boosted will work wonders for the growth of your customer base. But when your customers know that they can quickly count on you to resolve any of their issues, it encourages them to keep coming back. In other words, you can secure customer loyalty and a guarantee that your competition won’t be hearing from your customers if you establish the type of relationship that customers know that they can count on.
4. It increases sales. Naturally, with repeat business comes more business. Remember that in today’s fast-paced world, you may be providing what you consider excellent customer service – but is it quick enough? How long does it take you to return a call? What is your general turnaround time when it comes to your projects? How quickly can you deliver your items? When customers are happy with the answers to these questions, you can expect a boost in sales.
At MeloTel, we work diligently to ensure that all queries are responded to within the day that they are made. The same attitude goes for projects that we take on. We provide deadlines for ourselves and always assure our customers that they will be met. Timely customer service is arguably the best kind of customer service. For an example of what we mean, please don’t hesitate to call us at 1-888-MELOTEL with any questions you may have!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"