Welcome to the last day of August! And although we’re not all that excited about announcing the unofficial end of summer, for MeloTel clients, it means that there is one last chance to win $100.00 this month. As you should be aware, each and every month, we give out $100.00 to one lucky MeloTel client who took the time to fill out our Customer Satisfaction Survey. It only takes you a couple of minutes to complete.
As long as you’ve had a recent interaction with a member of our technical support staff, you are eligible to complete the survey. Since the beginning of the year, we have been making several MeloTel clients $100.00 richer on a monthly basis. It’s just another way of saying “thank you” to the amazing individuals who make up our customer base. Just as importantly, the filling out of these surveys has provided us with excellent insight into ways to better serve our customers.
Making unbeatable customer service a top priority in your company will help for it to grow for many years to come. And that’s because there are ample benefits to enjoy when you have a happy customer base. Consider the fact that it’s far easier to gain loyalty from your current customers than it is to advertise in an effort to gain new ones. A large group of happy customers arguably makes up the best advertising you can get!
Here are four benefits of providing unbeatable customer service:
1. There’s no publicity like good publicity. Don’t let the other popular idiom fool you. Not all publicity is good publicity. Obviously, the more people who are impressed by the service provided by your company, the more the good word is going to spread about it. When clients are happy, they are most likely to tell others about it. And with social media so popular these days, word travels fast!
2. Your bottom line only gets bigger. At the end of the day, every business owner is looking to increase profits. The happier your customers are, the more they will continue to support you, in addition to telling others to do the same. The more money your company makes, the more you’re able to invest into new products, services and employees. We all want our businesses to grow. Making customer service a top priority is the best way to make that happen.
3. It boosts employee morale and team spirit. People like working for successful companies. Who wouldn’t? When customers are happy, chances are your staff will be happy as well. After all, it’s a lot easier to service individuals who are pleased rather than peeved! A popular company helps for its employees to feel great senses of pride and motivation, only encouraging them to do the best jobs possible on a daily basis.
4. It grows confidence in your customer base. It can be argued that your company is only as successful as its most displeased customer says it is. Perhaps, you can’t please everybody. But it should be on your to-do list to take your least satisfied customer and make him or her a believer. This will demonstrate to your customer base that you are willing to go to lengths that your competitors will not.
At MeloTel, we insist on providing the best customer service possible. We know how important it is to our clients. And this is why we focus so carefully on what our clients tell us. We pay attention to the feedback given to us in each Customer Satisfaction Survey that is filled out. We encourage you to fill one out today! And, as always, feel free to give us a call at 1-888-MELOTEL or use “Live Sales Chat” to discuss any of the services we offer.