There is no way MeloTel could have climbed to the level of success it has achieved without its team members. That should go without saying. Of course, the line up of people who have comprised our team has varied over the past 11 years.
A workforce that is made up of talented and hard-working individuals is necessary in order for a company to operate like the proverbial well-oiled machine. But, it needs to be pointed out that truly successful team-building is achieved when you find individuals who mesh well with their new co-workers.
There’s nothing wrong with getting to know the “people” who are your employees. Go beyond finding out what makes them ideal fits for the positions you have available. Discover what makes them tick in their time off of work.
“It is important to take the time to get to know the people on your team,” states Amit Kothari on Tallyfy.com, “It may seem simple, but getting to know your team members will strengthen the team and build a great culture. This involves doing things like celebrating birthdays, promotions, and holidays with your team. Encourage camaraderie by having occasional potlucks and eating lunch together.”
In addition to getting to know your team members on a personal level, you should also introduce in-office activities. These initiatives will help grow the relationships amongst each person on the staff. In addition, adding some fun to the work environment will work wonders in helping your team to feel motivated about coming into work every day.
“Sometimes, all the team really needs is something fun to help recharge their energy,” says Tommy Mello on Forbes.com, “It’s amazing how people are motivated by continual learning. We crave it, whether we know it or not. As we learn new things, we get excited to implement that knowledge, even if it’s just a new spin on an old task.”
“Proactive, constructive feedback is one of the best ways to help your team continue to improve,” insists Kothari, “Don’t over-complicate this process; feedback is often more impactful when it is informal and a natural part of an ongoing dialogue.”
At MeloTel, we couldn’t agree more. Keeping open dialogues between yourself and your crew is an important way to ensure work enjoyment as well as high productivity. If you’re really looking to make your feedback sessions productive, take advantage of MeloTel’s Monitor/Whisper Control Panel. It allows you go undetected while you listen to calls live. You’re also able to provide immediate feedback to your agents without callers hearing you!
For more information, please don’t hesitate to call us at 1-888-MELOTEL or use the Live Chat feature on our website!