What Makes Customers Happy?

happy-customerIt’s an easy enough question to ask. But surprisingly, it’s not as easy as you may think to answer. When asking people what makes them happy as customers, we have often noticed that it takes them a few moments to think about their answers. And the answers, we find, range between a number of things. Today’s blog compiles the most intriguing of responses.

Friendly Service. “I hate when representatives don’t sound friendly,” answered one respondent, “It gives me a bad impression about the company. It almost makes me feel like I’m bothering them and I find it doesn’t allow me to fully trust the person on the other line. I don’t know, maybe it’s because I want to feel like the company actually cares about me.”

At MeloTel, we understand the need to receive friendly service. This is why we provide as many opportunities to be in touch with us as possible. Phone, email, live chat and online ticket submissions are all ways to contact us. We want our customers to know that we WANT to hear from them. But, we also ensure that our service is as friendly and polite as it can be. It’s the positive experiences that we know keeps clients coming back.

Affordable Pricing. “I hate the feeling that I’m being ripped off,” commented another respondent, “Even when a service is really good, I don’t want to have to go broke receiving it. The problem with (big name telecom companies) is that they charge you prices that often seem too much. And then they go ahead and raise those prices on you without you giving you anything extra for it. It bleeds you dry!”

At MeloTel, we understand the need to receive affordable pricing. This is why we guarantee much more affordable rates for your telecommunications services than the big name providers are offering. In fact, we offer new and potential clients FREE reviews of their current phone bills so that we can explain the many ways in which MeloTel can save them money. Let us look at your bill today!

Cutting Edge Features. “I like feeling that the companies I work with are ahead of the game,” replied another respondent, “It’s the only way that I feel that I’m keeping up with the newest technologies. With new services come new opportunities, so when a company keeps up to date with constantly improved services, it makes me feel like I’m working with the right people.”

At MeloTel, we understand the need to get cutting edge features. Regular readers of our blogs are among the first people to know about the many features that MeloTel offers and continually updates. We consider our company a one-stop shop for anything your business needs. We are constantly thinking about new ways to improve our services list – because we know that it will improve your business.

From our phone services that are hosted over the cloud to our website design packages to our blogging services, MeloTel makes sure you are functioning at your best. Contact us at 1-888-MELOTEL to learn about the many features we offer. We make it our duty to follow through on what makes customers happy. Friendly service, affordable pricing and cutting edge services are all guaranteed – but that’s only the tip of the iceberg!