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The world has become a place where using our thumbs is the go-to method of communicating messages to others. Unquestionably, the advent of text messaging and social media is fantastic. We’re able to reach out and contact people with greater ease than ever before. With all that being said, it’s important to acknowledge something extremely important. Nothing beats a human’s live voice!
As a business owner, it’s vital that you keep in mind that your phone conversations with customers and clients play huge roles in your ability to grow your brand. Those talks do a lot more than simply provide customer service. They enable you to grow relationships. To be successful in any industry, it’s vital that you set your business apart via stellar phone conversations.
If you own and/or operate a call centre, you’re certainly no stranger to scripts. It’s important, however, that your script sound as genuine and natural as possible. To do that, you need to add some personality to the wording. In addition, it’s essential that your phone agents bring their charming personalities to work every day.
Here’s our advice to them: Tailor your tone and language to match your customers’ moods. If they’re excited, mirror their enthusiasm. If they’re stressed, offer a calming presence. This empathetic approach builds rapport and trust.
Tell the tale of your products and services. Explain how they can benefit lives. Don’t shy away from telling personal stories about how they have enhanced your own life. Being genuine goes a long way. Narrate anecdotes of how your products transformed lives or share customer success stories. Engaging storytelling not only educates but also entertains, making each call a memorable experience.
It’s all about the art of personalization. There are many other ways to generate more personal connections with your callers. For example, you can reference past interactions, recall preferences and celebrate milestones. Knowing your customers inside out makes them feel cherished and valued.
Sometimes you have to let your recordings to the talking for you. Naturally, you can’t be available 24/7. So, when you’re not on a live call, make sure that your positive energy still exudes through phone receivers.
Don’t settle for a standard greeting. Embrace the extraordinary by adopting a unique greeting that mirrors your brand’s personality. Whether it’s a playful rhyme, a thought-provoking quote or a whimsical question, a memorable greeting sets the tone for a delightful interaction.
You don’t work in a silent work environment, do you? Most offices pump in music of some kind to keep the energy up. Sometimes, background music makes for more entertaining phone calls. Alternatively, you can play soothing background sounds, like ocean waves or gentle rain. They can create a serene atmosphere. Such sounds, in fact, can be especially beneficial during hold times.
When you sign up for MELO’s VoIP-based Commercial Phone Services, Custom Hold Music is one of the many calling features that automatically come with them. To learn more, please don’t hesitate to call us at 1-888-MELOTEL or fill out the form on our Contact page!