At MeloTel, the topic of customer service comes up quite a bit. It’s been talked about extensively and has certainly made its appearance in each of the blogs highlighting the awesome members of The MeloTel Team. The tie-that-binds theme in each of those blogs is the perspective that making customers happy and improving their lives is of paramount importance.
You’ll notice that this agreed-upon mission statement takes precedence over the concept of up-selling and maximizing profits. At MeloTel, we’re very well aware that if our customers are made happy, then the rest will take care of itself. To be in business for the long haul means developing strong relationships with your customers. And they have to be genuine.
The way we see it, the only way to have strong and genuine relationships is to actually care. When dealing with our customers, we take into account how we would feel if we were the customers ourselves. We expect top-notch treatment wherever we go. And we don’t always get it. So it’s our job to ensure that at MeloTel, you get unbeatable customer service every time.
But again, why is good customer service so important? “It’s all about how you feel when it’s all said and done,” said one of our clients earlier this week, “It’s one thing to get good service. But it’s another when the company you’re dealing with actually makes you feel like you matter. I think customers remember how they were treated a lot better than they remember what they bought when they go into a store.”
This is the philosophy that has helped MeloTel become the “people’s company” that it is becoming more widely known for. After all, it’s the people who make our company so great. And we’re not just talking about our team. We are very well aware that our customers are the people to thank for the growing success of our once-upstart VoIP telephone company.
It means a great deal to us that so many of our clients began working with MeloTel by taking a chance. “I was used to working with the bigger companies,” reported another one of our other great customers, “But after a while, I realized they didn’t care about me more than they cared about making money. I feel like they know me at MeloTel. So I don’t just get great service, but I get treated like a friend as well.”
If you take the chance and begin working with MeloTel, you will be gaining a friend. Like you, we are people who don’t like having to wait forever to have a problem solved. We are people who don’t like overpaying for services. And we also don’t like feeling like at the end of the day, our patronage doesn’t matter to the company we’re dealing with.
At MeloTel, our customers always matter to us. So we go all out to provide the service that we know will help the relationships we start remain for a long time. Call us at 1-888-MELOTEL and let’s begin that relationship! Give us the opportunity to show you that we care. And you’ll be giving your business the opportunity to save money, get great services and most importantly, matter to the company you’re dealing with.