The Art Of Making Things Easier For Your Customers

Submitted by Dan Faraldo in Customer Service, MeloTel Features, MeloTel News

Evidently, convenience is everything. When you consider the advances that have been made over the past decade or so, the majority of them seem to be defined by how much easier things have been made for consumers. Let’s take watching movies and listening to music, for example. Not long ago, we were all required to visit a brick and mortar store location to either buy or rent our films of choice. CD purchases entailed much the same the experience.

Today, however, the vast majority of us simply sift through countless titles on Netflix and/or Spotify for our respective movie and music interests. It’s so incredibly easy to get access to entertainment without us having to actually get our hands on any physical, tangible products. Consuming entertainment, quite obviously, has changed dramatically over the past ten years or so.

Attentive listening is key.

When it comes to customer satisfaction, it’s all about making things easy for customers. At MeloTel, we think that it all begins with listening intently to customer needs. What better way to truly understand how to make customers happy than to have them tell you directly? Accepting feedback and implementing changes based on that feedback is a great way to bring ease to the lives of your customers.

“With all the options available to customers today to connect with us and our products and services, nothing beats the personal touch,” insists Donna Stevenson on CustomerServiceManager.com, “This does not have to be a face to face interaction…Providing the personal touch means responding quickly to their email, text, or social media site request. It’s all about listening to them, no matter how they choose to talk to you.”

Allow for D-I-Y experiences.

Sometimes, customers want to be able to do things themselves. For many, it’s a lot easier to visit a company’s website to locate information and/or punch in pertinent details to achieve desired results. The huge and continually rising popularity of online shopping has proven this. Many consumers much prefer to handle their shopping from the comforts of their own homes without any help from in-store employees.

“Our lives are busy enough, so we tend to go with the path of least resistance when it comes to getting what we need,” says Nicola Millard on MyCustomer.com, “The internet has brought about a rise in convenience, meaning that we have been taught to do a lot more ourselves. Self-service (when it is easy) makes us feel more in control.”

Calculate your costs yourself!

The MeloTel team is only too happy to speak with customers directly in order to meet their needs. However, we do provide other options that allow curious entrepreneurs to discover just how much money they could save if they decided to make the switch to MeloTel. Our Monthly Cost Calculator provides a simple way to find pricing based on your specific requirements.

It’s an easy-to-use way of determining your monthly costs for our Commercial Phone Services. Once you find the right pricing for your organization, simply click “Generate Quote” and you will be presented with a customized pricing based on the specific items you have selected in your Quote Generator. Feel free to generate as many quotes as you need. You will receive an email copy of each generated quote.

For any assistance or more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!