What Are The Right And Wrong Ways To Place Callers On Hold?

No business owner is immune to having to represent his/her company over the phone. Whether it’s for booking appointments, making reservations or simply discovering the hours of operation, consumers call companies all the time. It’s so vital to remember that when representing your company over the phone, you don’t have the luxury of hand gestures, facial expressions and other types of body language to convey your message. As we’ve pointed out many times in the…

How Conference Calling Can Better The Way You Do Business

We truly live in amazing times. A lot has changed over the years. At one time, people would have to write each other letters on pieces of paper, fold those pieces of paper, pack them into envelopes and mail them off. Several days or even weeks later – depending on the distance the envelope had to travel – a recipient would open the letter and read what was written. Sure, people still send each other…

Your Business Needs A 416 Number Now!

If you live in the City of Toronto, you understand both the significance and importance of the 416 area code. Naturally, those three little digits go hand in hand with Canada’s largest city. So much so that rumours are abound that Toronto-born music superstar Drake is entitling his forthcoming album, Views From The 6 as a homage to his hometown. Representing the “416” has remained important to city residents, even in the face of the…