What Are The Right And Wrong Ways To Place Callers On Hold?

No business owner is immune to having to represent his/her company over the phone. Whether it’s for booking appointments, making reservations or simply discovering the hours of operation, consumers call companies all the time. It’s so vital to remember that when representing your company over the phone, you don’t have the luxury of hand gestures, facial expressions and other types of body language to convey your message. As we’ve pointed out many times in the…