With the holidays fast approaching, most business owners throughout Canada will be busier than ever with all those extra shoppers. And then there are those types of businesses that don’t necessarily see the spike in sales that come along with the holiday shopping season. Owners of such businesses tend to...

Good communication is everything. And when you conduct business on the phone, this is especially true. When you are not face to face with the person that you’re speaking to, it becomes really important to use appropriate tones and inflections so that your message is communicated clearly. You never want...