Making The Necessary Changes To Better Your Business

Spring is here! Although it doesn’t feel like it, does it? At least, in the Greater Toronto Area where MeloTel is headquartered, it seems as if winter isn’t quite ready to let go of its grasp. With temperatures in the -10 degrees Celcius area today, it appears as if spring will be making a fashionably late appearance. When will this weather change? Perhaps, we’ll just have to be patient. Especially in the business world, patience…

Exciting Online Changes Afoot For MeloTel

There are some changes taking place at MeloTel, and we’re pretty excited about them! Then again, when haven’t we been excited about introducing something new to our customers? The whole point, we suppose, is that change is good. And, at MeloTel, we are constantly seeking ways to change things for the better. This is why we’re so proud of our Customer Satisfaction Survey initiative. It’s all about bettering our customer service. Of course, it also…

The Importance Of Timely Customer Service

In today’s world, people are able to get their hands on what they want fast. In the past, the simple securing of important information often took a trip to the library. Today, instead of searching for that information-filled book to get answers, people are able to whip out their smart phones, type in a few letters and locate pertinent details within seconds. We really have come a long way. Technology, it can be argued, has…

3 Advantages That VoIP Technology Gives Your Business

In the business world – no matter what type of business you own – it’s always beneficial to be able to get a leg up on your competition. As a business owner, you want all the advantages you can get. At MeloTel, we’re extremely clear about one of the best advantages your business can make use of. And that’s VoIP telephone technology! The incredible strides that businesses have been able to take, thanks to VoIP,…

5 Ways To Provide Unbeatable Customer Experiences

You might have noticed that we care a lot about customer satisfaction, here at MeloTel. Our company operates as if we are customers ourselves. Because, after all, we are customers! We make purchases of our own on a regular basis from all different types of merchants. And the customer service experience that we expect to receive is the one we aspire to provide for our customers. Actually, we strive to take things a bit further!…

4 Reasons On-Hold Messages Are So Important

We talk a lot about the importance of good communication, here at MeloTel. A key ingredient to any successful relationship, strong communication is necessary between a company and its clients in order for long lasting loyalty to occur. There are, of course, numerous methods by which a business owner can secure new customers. But it’s hard to argue that the best way to do that is to impress the customers that you already have. After…

4 Things Unreturned Messages Say About Your Business

No matter the industry, a company’s reputation goes a long way in determining whether or not it will gain or lose customers. The various comments made about a company on social media, for example, can have a huge impact on what others think about it. It doesn’t even take a person to have a personal experience with a brand to consider not giving it a try. One bad review is all it takes for a…

5 Reasons To Consider Going Toll-Free

What comes to mind when you hear of a company’s toll-free number? Most people automatically associate such numbers as being connected to companies that are major players within their respective industries. There is something very “professional” about a toll-free number. In addition to it often being pretty easy to remember, these numbers also communicate that a business has customers continent-wide. At MeloTel, we have a long list of toll-free numbers available for our clients. We…

3 Keys To Being A Brand-Boosting Communicator

Communication is the key. It’s kind of become one of those cliché phrases that we get all too used to hearing when it comes to discussing what makes relationships work. It is likely to be among the first points made by a counsellor when a couple seeks therapy to better their relationship. But as cliché as it may sound, it doesn’t make the statement untrue. In fact, strong communication is arguably the most important aspect…

Conference Calls Consider That Communication Is Key

Ask just about anyone who has ever been in a relationship – and that’s all of us! – what is the most important aspect of keeping a relationship strong? We’re willing to bet that “communication” and “trust” will be among the most popular answers. In fact, good communication is often championed as the granddaddy of all traits necessary to maintain positive relationships. And that goes double for the business owner/client bond. It’s pretty obvious that,…