The Extreme Importance Of Expressing Empathy

You may have noticed, this week, that our blog is focusing on the theme of professional telephone etiquette. Having already covered the importance of smiling while on the phone and initiating top-quality holding procedures, we figured it was time to delve into another integral element of providing top-of-the-line customer service. The ability to offer empathy is something every customer service phone agent should have. What is so important about expressing empathy? It’s the clear marker…

How To Make Your Over-The-Phone Customer Service Stand Out

In any blog you read about providing excellent customer service, you’re bound to receive the cookie-cutter style of advice that asks you to sound pleasant and be polite. Tell you something you don’t know already, right? It’s a no-brainer to be nice to people. However, there are some customer service practices that can help set your brand apart from its competitors. What can you do to make your over-the-phone customer service stand out? Read on….

How To Provide Top-Of-The-Line Over-The-Phone Customer Experiences

At MeloTel, we specialize in providing North American business owners with all of their telecom needs. We’re happy to report that, over the past decade, we’ve grown from a cloud-hosted telecom company to a one-stop shop for all things related to business growth. With that said, we’re still very proud of the VoIP-based Commercial Phone Services that brought us to the dance! Are you still using traditional landlines? If so, we’d be more than happy…