The Importance Of Remaining Accessible For Emergency Situations

In our last blog, we commented upon the fact that business owners deserve to take holidays just like everyone else. The thing is that most business owners find it hard to truly take time away from their jobs. Even when they are physically away from their work places, their minds can’t seem to completely separate from their responsibilities as business owners. Quite honestly, we applaud such individuals. It certainly takes dedication to run a successful…

How MeloTel Helps To Make Lives Easier

At MeloTel, we pride ourselves on providing unbeatable customer service – the type that simply can’t be compared to any other company in our industry. We’re confident we’ve secured our spot as customer service leaders in the telecom world because of our ability to have genuinely warm and friendly interactions with each and every one of our clients. You see, it pays to be a “smaller” company. Those big name corporations simply have too many…

The Importance Of Providing Customers With Choice

It should be a secret to no one that we live in an era when people have many choices. Take watching television shows, for example. In the not-so-distant past, we all had to wait for our favourite programs to be broadcast at specific dates and times. And while many TV shows still come on at specified times each week, people don’t necessarily have to be relegated to that one option of catching the broadcasts. Today,…

How Important Is It To Return Calls Promptly?

In today’s world, consumers want things done immediately. At the very least, they expect things to be done quickly. And who can blame them? We live in a world where access to information is at our fingertips. We can call, email, text or even download an app that helps us communicate with businesses in ways that were never heard of just a short time ago. This is why being hard to find is completely unacceptable….

You Can Now Sign Up For Single Number Reach Online!

Single Number Reach has long been heralded as one of MeloTel’s most fascinating services. We dare say that it just might top the list of favourites among the many amazing cloud-hosted services we provide. That’s because Single Number Reach has revolutionized the way that on-the-go entrepreneurs conduct business over the phone. With this incredible feature, it’s practically impossible to ever miss another important phone call! How does Single Number Reach work? Single Number Reach allows…

Revisiting The Many Great Benefits Of Using VoIP Phones

At MeloTel, we’re extremely proud to call ourselves Canada’s Hosted Company. Over the years, we have developed many great relationships with business owners all over the continent. So, perhaps it’s time we change our moniker to North American’s Hosted Company. Regardless of our tagline-slash-nickname, MeloTel is happy to reveal that VoIP-based services are becoming more and more popular each day. They must be – because we’re noticing that a steadily rising number of business owners…

4 Easy Ways To Go Above And Beyond For Your Customers

Last week, we blogged about a fantastic experience the MeloTel team had with Red Bull Canada Ltd. We highly suggest you check out the blog if you haven’t already. In it, we describe one company’s way of going above and beyond for its customers. If we weren’t fans of Red Bull already, our recent customer experience has guaranteed that we will be loyal supporters for a very long time! At MeloTel, we strive to provide…

Eliminating The “Out Of Office” Excuse

There once was a time when business owners who had to leave their offices were unable to be reached by phone. They’d simply let their answering machines do the talking for them whenever someone would call their offices. Explanations of their absences and promises to return calls would generally be the gist of the information left in their voicemail greetings. And customers would leave messages in hopes to hear back. Today, things are much different….

Keep In Touch: Three Simple Words That Mean So Much

“Keep in touch”. Three simple words. And yet they carry so much importance. However, it seems that many people just throw those three simple words out when parting with acquaintances because it seems like the appropriate thing to do. As a business owner, however, you don’t have such a luxury. To you, keeping in touch is a must. Being in regular contact with your customers, after all, is a key to business success. Statistics have…

Highlighting 2 Of VoIP Telephony’s Coolest Features

VoIP telephones allow you to communicate with clients, colleagues, customers and co-workers in ways that traditional landlines simply cannot. Now, this is a sentiment we’ve shared in many a MeloTel blog. But, in today’s blog, we’d like to pay special attention to two particularly cool calling features that are exclusive to VoIP telephony. It won’t be the first we’ve heralded these amazing features – and it’s not bound to be the last. It bears repeating,…