If the title of today’s blog seems like a silly question – good – that means you’re already on the right track! It should be considered absurd to not provide call centre employees with feedback. In fact, we’d be willing to argue that out of all job types, call centre...

There are a number of business owners out there who discourage social interactions between their employees. They view socializing as something that diminishes productivity. A “strictly business” approach in the workplace is the idea that some executives feel is the key to their companies’ successes. The MeloTel team definitely does not...