Never Underestimate The Importance Of Feedback

MeloTel is a company that is all about helping businesses better communicate with their clients. Therefore, it only makes sense for us to champion the act of opening the lines of communication between employers and their employees. There’s no question that a positive and productive working environment can be fostered by the openness and high comfort levels shared between workers and their bosses. This is what makes feedback so important. As a business owner or…

4 More Tips For Giving Constructive Feedback To Your Call Centre Reps

In our last blog, we revisited the ever-important topic of providing constructive feedback to your call centre reps. In today’s blog, we’ll round our list of helpful tips. Here are four more: 1. Make time for one-on-one feedback sessions. Some call centre managers like to provide feedback at their phone agents’ workstations. But this doesn’t exactly allow for a lot of privacy. It can prevent employees from opening up and having dialogues that can further…

3 Effective Ways To Provide Feedback To Your Phone Agents

As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they look to you for assistance as well. It’s one thing to tell your staff members what their job descriptions are. It’s another thing to guide them along the way to help them perform at their best. At the end of the day, your ability to provide helpful feedback will determine your success as a call…

MeloTel No Longer Offers Shared Web And Email Hosting Services

Welcome back to work everyone! If you share this wonderful country of Canada with the MeloTel team as your home, we hope that you had an incredibly Canada Day long weekend. As we pointed out in our last blog, there is plenty to be proud about as Canadians. Here’s hoping this year’s Canada Day was your best one yet! And, if you happen to be our awesome neighbours to the south, we hope that you…

Giving Your Phone Agents The Tools They Need To Succeed

In our last blog, we revisited the all-important topic of making your call centre a better place to work. More specifically, we focused on the various ways you can help ease the pressure that comes with the job of being a phone agent. When you’re able to effectively communicate with your staff members, allow them moments of stress relief throughout each day and offer them regular feedback, you’ll be helping to make happy employees who…

Making Your Call Centre A Better Place To Work

We’re big fans of call centre employees, here at MeloTel. In many of our past blogs, we have heralded the efforts of phone agents all over the continent. In our opinion, they too often get a bad rap. Telemarketers, in particular, aren’t always viewed very favourably by members of the general public. Those who work on the phone each and every day have very tough jobs. As a call centre manager, it’s your job to…

Being A Good Communicator Makes The Jobs Of Your Phone Agents Easier

If you run a call centre business, you have many different tasks to tend to each day. Not only is it your job to find ways to market and promote your business, but you have numerous employees to manage. As a call centre manager, you have to consider both the emotional well-being and the talent of the people you hire to work the phones. Working the phone can be tough. But there are some things…

How To Be The Absolute Best Phone Agent In The Business

MeloTel’s VoIP-based Commercial Phone Services have helped to revolutionize the ways in which call centres all throughout North America operate. Of course, it also helps that we offer such services as Monitor/Whisper Control Panel to help call centre managers properly monitor their phone agents and offer feedback that helps to improve performances. As we pointed out in our last blog, every call centre manager wants his/her team to be the best in the business. But,…

Why Is It So Important To Provide Feedback To Your Call Centre Employees?

If the title of today’s blog seems like a silly question – good – that means you’re already on the right track! It should be considered absurd to not provide call centre employees with feedback. In fact, we’d be willing to argue that out of all job types, call centre phone agents require the most attention from their superiors. As the owner of a call centre business, it’s important that you never neglect the feelings…

Turning Your Call Centre Into A Top Customer Service Provider

A company’s reputation is most often formed by the ways it makes its customers feel. If people genuinely enjoy their interactions with a business, they will be a lot more likely to support it for the long haul. Sure, high-quality products and services count for a lot. But we all know that there are options out there. What separates your business from its competitors is the strength of your customer relationships. If you use a…