5 Ways To Provide Employee Feedback Effectively

In our last blog, we excitedly introduced our brand new Monitor & Whisper Control Panel! This great service – as you may have already read – provides call centre managers with the ability to listen in on the live calls taken by their employees. It not only allows for monitoring, but it also enables supervisors to “whisper” information to their reps during their live calls. The service greatly increases a company’s ability to provide excellent…

Introducing Monitor & Whisper Control Panel!

Hello call centre managers! We have some very exciting new for you! We know how hard it is to manage the many different employees who make up your call centre staff. We know that you have a lot of individuals who work various phone lines all at once. And we know that you can’t possibly assist each and every one of them with their customer service techniques while they’re on the phones. Or can you?…