hold time Archives - Melo Technology: Affordable & Reliable IT Solutions for Small Businesses in Canada

05 Nov

Customer Service, Industry News, MeloTel Features

The Importance Of Injecting Your Customer Service With Holiday Cheer

November 5, 2019
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Over the course of the next several weeks, consumers from all over North America will be looking for solutions to their gift shopping needs. In order to ensure that your company reaps the benefits of the busiest shopping season of the year, it’s imperative that you offer those solutions. Providing holiday cheer-filled service...

10 Sep

Customer Service, Industry News, MeloTel Features

How Can Putting Callers On Hold Improve Customer Satisfaction?

September 10, 2019
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The following are two phrases that communicate the exact same message in totally different ways. Phrase #1: Hold please. Phrase #2: May I ask you to hold for just a minute or two while I take a look into that for you? Both of these requests are meant to elicit the...

28 May

Customer Service, Industry News, MeloTel Features

4 Ingredients To The Perfect Hold Time

May 28, 2019
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No one likes being put on hold. However, it’s an inevitable part of being on the phone. Especially when a representative of your business has some additional work to do before completing a call with a customer, hold time is a necessary element of providing excellent customer service. They...

26 Mar

Customer Service, MeloTel Features, MeloTel News

Why Custom Hold Music Is So Necessary

March 26, 2019
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“Hello, is anybody there?” “Did you just hang up on me?” “I don’t hear anything, what’s going on?” These are NOT questions you ever want callers to your business to ask. But, if you don’t use hold music, you’re running...

07 Dec

Customer Service, Industry News, MeloTel Features

A Reminder Of How To Properly Put Callers On Ho-Ho-Hold

December 7, 2018
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As we’ve been discussing on our blog all week long, the need for unbeatable customer service is at an all-time high. With the holiday shopping season in full swing, most companies throughout North America are experiencing higher than normal call volumes. They’re not just accepting more calls – they’re getting...

23 Aug

Customer Service, Industry News, MeloTel Features

5 Phone Etiquette Tips That Will Improve Your Customer Service

August 23, 2018
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At MeloTel, we’re immensely proud of the fact that our cloud-hosted Commercial Phone Services have helped many a North American business owner to better run his/her business. With calling capabilities that no landline could ever provide, our VoIP-based phone services allow for much greater abilities to communicate. This has driven...

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Tag Archives: hold time

The Importance Of Injecting Your Customer Service With Holiday Cheer

How Can Putting Callers On Hold Improve Customer Satisfaction?

4 Ingredients To The Perfect Hold Time

Why Custom Hold Music Is So Necessary

A Reminder Of How To Properly Put Callers On Ho-Ho-Hold

5 Phone Etiquette Tips That Will Improve Your Customer Service

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