4 More Tips For Giving Constructive Feedback To Your Call Centre Reps

In our last blog, we revisited the ever-important topic of providing constructive feedback to your call centre reps. In today’s blog, we’ll round our list of helpful tips. Here are four more: 1. Make time for one-on-one feedback sessions. Some call centre managers like to provide feedback at their phone agents’ workstations. But this doesn’t exactly allow for a lot of privacy. It can prevent employees from opening up and having dialogues that can further…

3 Effective Ways To Provide Feedback To Your Phone Agents

As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they look to you for assistance as well. It’s one thing to tell your staff members what their job descriptions are. It’s another thing to guide them along the way to help them perform at their best. At the end of the day, your ability to provide helpful feedback will determine your success as a call…

Getting Over The Anxiety Of Giving Feedback

Some of us are too nice for our own good. Have you ever felt like you’ve been taken advantage of because of your penchant for being kind? Don’t allow for your kindness to be mistaken for a weakness. This is advice that we can all take, but it’s especially important for business owners and managers. Specifically, when it comes to giving your employees feedback, it’s important to get over your anxiety about giving it. Believe…

3 More Tips For How To Bolster Production In Your Call Centre

In our last blog, we revisited the concept of call centre productivity and offered some tips to call centre managers to help them improve performances at their places of business. In today’s blog, we’ll pick up where we left off with three more excellent tips for how to bolster production in your call centre. 1. Find ways to constantly boost employee morale. Never assume that your phone agents don’t need motivation on a regular basis….

3 Ways To Ensure You Run A Top-Performing Call Centre

Call centre work isn’t easy. This has been a theme of many a MeloTel blog because we know just how much effort and dedication must go into the job of a call centre phone agent. As you may have guessed, we have a lot of experience working with call centre businesses, providing them with a variety of cloud-hosted services including our Commercial Phone Services, DaFeeder Preview Dialer and Monitor/Whisper Control Panel. However, there are steps…

Being A Good Communicator Makes The Jobs Of Your Phone Agents Easier

If you run a call centre business, you have many different tasks to tend to each day. Not only is it your job to find ways to market and promote your business, but you have numerous employees to manage. As a call centre manager, you have to consider both the emotional well-being and the talent of the people you hire to work the phones. Working the phone can be tough. But there are some things…