feedback Archives - Melo Technology: Affordable & Reliable IT Solutions for Small Businesses in Canada

22 Mar

Customer Service, Industry News, MeloTel News

The Power Of Getting Positive Google Reviews For Your Business

March 19, 2024
By Dan Faraldo

In our last blog, we highlighted a few of our 5-star Google reviews. Allow us to reiterate just how much it means to us to have so many of our clients share their positive experiences with the world! As we noted in that blog, we have nearly 100 reviews and...

15 Aug

Customer Service, MeloTel Features

Call Recordings Can Be A Call Centre’s Saving Grace

August 15, 2023
By user

Do you own and/or operate a ball centre business? If so, you’re surely aware of the extreme importance of providing your phone agents with feedback. In the quest for providing superior customer service, it is imperative that your team members are regularly given tips on how to be people pleasers....

25 May

General Category

Unleashing The Power of SMS Marketing

May 25, 2023
By user

When it comes to customer interactions, leveraging the power of SMS (Short Message Service) can be a game-changer. Not only does it provide a convenient way to connect with customers, but it also opens up new opportunities for creative and impactful marketing campaigns. Are you ready to become a text...

14 Mar

Customer Service, Industry News, MeloTel Features

How Regular Feedback Sessions Can Boost Call Centre Productivity

March 14, 2023
By user

In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer service and ensuring customer satisfaction. However, call centre agents face a myriad of challenges every day. They include everything from handling angry customers to navigating complex systems and procedures. As a...

21 Feb

Industry News, MeloTel Features

Empowering Call Centre Agents With Better Ways To Generate Leads

February 21, 2023
By user

Call centre operators often struggle to generate leads. This can be a frustrating experience for both managers and agents alike. However, with the right tools and training, call centre agents can become more effective at generating leads, resulting in increased sales and revenue for the business. How can call centre operators...

02 Feb

Customer Service, MeloTel Features, MeloTel News

Feedback Plays A Crucial Role In Your Call Centre’s Success

February 2, 2023
By user

Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the brunt of customer frustration and dissatisfaction. For this reason, it is important for call centre managers to provide regular and helpful feedback to their phone agents. Doing so helps them...

20 Oct

Customer Service, Industry News, MeloTel Features

No Tricks! Treating Your Customers How They Like To Be Treated

October 20, 2022
By user

Halloween is just around the corner! On behalf of the entire MeloTel team, we wish all of you lovers of trick or treating a very Happy Halloween! Considering the nature of the spooky annual occasion, we thought it made sense to discuss some important ways to treat your customers. It...

17 Feb

Customer Service, Industry News, MeloTel News

Why Providing Employee Feedback Is So Important

February 17, 2022
By user

Employee feedback involves the providing of any information that is exchanged between employees. Generally, the information regards employee performance. Feedback sessions often incorporate conversations about skills, the ability to work within a team and tips to help improve performance. Feedback is usually delivered from a company owner, manager or supervisor...

03 May

Customer Service, Industry News, MeloTel Features

How To Provide Call Centre Feedback To Your Remote Phone Agents

May 3, 2021
By user

Has the pandemic forced your call centre employees to make and take phone calls from home? If so, you’re certainly not alone. For more than a year now, COVID-19 has created “work from home” environments all over the world. If you operate a call centre business, you’re fortunate enough to...

25 Aug

Customer Service, Industry News, MeloTel Features

Quality Feedback Is All In The Phrasing

August 25, 2020
By user
0 comments

It’s not what you say, it’s how you say it. How often have we heard that statement? It’s true what they say though. There are many ways to communicate the same message. And not all of them are effective. If you have a friend who you rarely hear from, there are...

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Tag Archives: feedback

Call Recordings Can Be A Call Centre’s Saving Grace

Unleashing The Power of SMS Marketing

How Regular Feedback Sessions Can Boost Call Centre Productivity

Empowering Call Centre Agents With Better Ways To Generate Leads

Feedback Plays A Crucial Role In Your Call Centre’s Success

No Tricks! Treating Your Customers How They Like To Be Treated

Why Providing Employee Feedback Is So Important

How To Provide Call Centre Feedback To Your Remote Phone Agents

Quality Feedback Is All In The Phrasing

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