How Taking Some Time Off Is A Good Business Practice

Today, MeloTel’s Founder and CEO, John Meloche begins his family vacation. As a reminder, he will be out of the office until July 22nd. Any correspondence sent to John’s email address or voicemail inbox will be responded to within two to three days of his return. On behalf of the entire MeloTel team, we wish John and his family and amazingly joyous vacation! In yesterday’s blog, we pointed out that taking a vacation is actually…

Inspire Team Building With Your Company’s Own Version Of The World Cup!

We have officially entered into a very exciting time of year for sports fans all across the world. The 2018 FIFA World Cup has just gotten underway with host nation Russia defeating Saudi Arabia by a score of 5-0 to open up the tournament yesterday. Excitement is at a fever pitch (pun intended) as two soccer heavyweights and arch rivals, Spain and Portugal square off in a round robin match-up today at 2:00 p.m. EDT….

Giving Your Phone Agents The Tools They Need To Succeed

In our last blog, we revisited the all-important topic of making your call centre a better place to work. More specifically, we focused on the various ways you can help ease the pressure that comes with the job of being a phone agent. When you’re able to effectively communicate with your staff members, allow them moments of stress relief throughout each day and offer them regular feedback, you’ll be helping to make happy employees who…

Making Your Call Centre A Better Place To Work

We’re big fans of call centre employees, here at MeloTel. In many of our past blogs, we have heralded the efforts of phone agents all over the continent. In our opinion, they too often get a bad rap. Telemarketers, in particular, aren’t always viewed very favourably by members of the general public. Those who work on the phone each and every day have very tough jobs. As a call centre manager, it’s your job to…