CRM - Customer Relationship Management. Three simple letters representing three basic words. But they can mean the difference between your business running like a well-oiled machine or having your company in complete disarray! This is no over exaggeration. We’ve heard countless stories from business owners who have lost leads because...

Running a call centre isn’t easy. Your business depends on the hard work of a large group of individuals who all need to be on the same page when it comes to representing your brand in a favourable light. It’s really important to give your staff members the necessary tools...