How To Stop Customers From Switching From Your Company To Your Competitors

In our last blog, we highlighted some effective ways to make your company the type that lures customers away from its competitors. Don’t think for a second, however, that other companies can’t do the same thing! As important as it is for you to grow your customer base, you must find ways to retain the customer base you already have. In fact, most industry experts agree that focusing on your current customers is a top…

How To Make Customers Switch From Your Competitors To Your Company

At Melotel, we have many clients who have made switches from well-known, larger corporations to our smaller, customer-first organization. One of the top reasons for that is we put our customers first. Our customer-centric approach to doing business includes getting to know each of our clients personally so that we become aware of their unique needs. It also includes various steps than enable us to provide business owners with reasons to switch from other telecom…

An Important Message From MeloTel To All Business Owners

For approximately the last eight months or so, a large number of Bell customers have participated in what can only be called a mass exodus from the large-scale telecom provider. It has come to our attention that many people have experienced challenges with Bell’s version of the Single Number Reach service, not the least of which is Bell’s halting of the services that their customers have depended on for many years. Quite obviously, this has…

Why It’s Best To Treat Customers Like Friends

In our past two blogs, we championed the act of blogging because, among many other reasons, it positions your company as a “friend” to its supporters. As we’ve highlighted, in today’s world, consumers want more than just products and services. They want to be able to put their trust in particular brands so they can go back to them time and time again for what they need. Today, a dependable company is like a trusted…

Last Chance To Enter Our “Best Clean Joke Contest”!

A month ago, the MeloTel team excitedly announced its latest contest with plans of enjoying some great giggles along the way. Following the success of a number other Facebook-hosted contests, we launched the “Best Clean Joke Contest” and, so far, have been treated to many of the chuckles we were looking for. The contest closes tomorrow! So, we wanted to take this opportunity to provide you with one last chance to get in on the…

Continuing To Ensure You Provide Superior Holiday Customer Service

In our last blog, we returned to the topic of customer service and highlighted how important it is to provide the unbeatable variety during the upcoming holiday rush. With November now here, there is literally no time to waste in injecting additional cheer in your customer interactions. Over the course of the next several weeks, your customers will be looking for places to purchase their holiday gifts. What will make them select your brand over…

How To Bolster Your Customer Service For The Holiday Rush

Welcome to the first of November! In the business world, today is unofficially regarded as the first day of the holiday shopping season. With Halloween now behind us, businesses all over North America are exchanging their orange and black decorations for those of the red and green variety. They are also preparing for the significant increase in both foot traffic and call volume that comes with every holiday season. To prepare for the holiday rush,…

Happy Halloween From MeloTel!

Happy Halloween everyone! It’s very special day of the year today. This evening will mark yet another annual celebration of kids collecting candy from complete strangers. Donned in spooky costumes, children of all ages will get to participate in one of the more family-friendly events of the entire calendar year. MeloTel certainly likes to see itself as a family-friendly company. And, as we expressed in our last blog, we take great strides to provide our…

Treating You To The Best Telecom Services In The Business

With Halloween coming tomorrow, it brings to mind that, for business owners, the act of “treating” is one that should be practiced all year round. Treating your customers like the special people they are is integral to the success of your brand. Without a strong customer service regimen, your company is not likely to enjoy much success. Remember that, thanks to social media, word gets around quicker than it ever has in the past. If…

Client Spotlight: Envirotek Solutions

If you own a business in the food industry, you’re well aware of how important all of your equipment is to you. If the glass cleaner at your bar goes down or your dishwasher in the kitchen is acting up, you need an immediate solution. You don’t have time to sit and wait around as your establishment demands that you provide top-of-the-line customer service and, of course, sparkling clean dishware. Envirotek Solutions is a restaurant…