How To Make Your Over-The-Phone Customer Service Stand Out

In any blog you read about providing excellent customer service, you’re bound to receive the cookie-cutter style of advice that asks you to sound pleasant and be polite. Tell you something you don’t know already, right? It’s a no-brainer to be nice to people. However, there are some customer service practices that can help set your brand apart from its competitors. What can you do to make your over-the-phone customer service stand out? Read on….

How Taking Some Time Off Is A Good Business Practice

Today, MeloTel’s Founder and CEO, John Meloche begins his family vacation. As a reminder, he will be out of the office until July 22nd. Any correspondence sent to John’s email address or voicemail inbox will be responded to within two to three days of his return. On behalf of the entire MeloTel team, we wish John and his family and amazingly joyous vacation! In yesterday’s blog, we pointed out that taking a vacation is actually…

Why Taking A Vacation Is Good For Your Business

Tomorrow, MeloTel’s Founder and CEO, John Meloche will start his annual family vacation, taking his wonderful wife Kathryn and their two sons Mark and Lukas on another exciting road trip. We’d like to take this opportunity to remind you that John will be out of the office until July 22nd but the MeloTel team will, as always, be ready to happily provide you with the excellent customer service you’re used to getting from MeloTel in…

Why It’s Important To Reboot Your Computer (And Yourself!)

We all could use a reboot now and again, couldn’t we? It’s important to be able to recharge and refresh in order to take on new challenges. When we burn ourselves out, it becomes much harder to complete daily tasks and achieve our business goals. At MeloTel, we think it’s fair to say that taking a vacation can actually be good for your business. Our Founder and CEO, John Meloche sure thinks so! That’s why…

How To Provide Top-Of-The-Line Over-The-Phone Customer Experiences

At MeloTel, we specialize in providing North American business owners with all of their telecom needs. We’re happy to report that, over the past decade, we’ve grown from a cloud-hosted telecom company to a one-stop shop for all things related to business growth. With that said, we’re still very proud of the VoIP-based Commercial Phone Services that brought us to the dance! Are you still using traditional landlines? If so, we’d be more than happy…

How Can You Get Everyday Consumers To Love Being Your Customers?

In yesterday’s blog, we offered up some tips for how you can excite and engage your customers. We’re proud to say that all of our tips were taken out of the “practice what you preach” jar as we’ve used them all ourselves and have achieved great results. In today’s blog, we’d like to revisit that topic to offer you a few more ways to get everyday consumers to become people who just love being your…

3 Easy Ways To Excite And Engage Your Customers

At MeloTel, we like to consider our team to be of the “practice what you preach” variety. This is why the many different pieces of advice we dole out in our blogs are tidbits we take to heart and practice ourselves. Today, we’d like to take the opportunity to offer a few tips that we regularly adopt in order to grow our company’s reputation amongst the members of our customer base. We’ve have great success…

Why Returning Phone Calls Should Be A Top Priority

Today, more than ever, your company’s reputation counts for a lot. Needless to say, word can spread fast. With the advent of social media came multiple ways for individuals to express their dissatisfaction to upwards of thousands of people within seconds. Your company’s reputation can be made or broken by the ways in which people discuss it online. This is why it’s so important to focus on your customer relationships. Gaining and maintaining respectability has…

The Magic Of TeamViewer: Providing Remote Desktop Access And Support

At MeloTel, we pride ourselves on providing the absolute best customer service in the telecom industry. If you’ve experienced any interaction with a member of our technical support team and do not feel that the experience was top-of-the-line, we’d like to know about it. Our team is constantly working to improve upon its already-stellar reputation. We’re aware there is always room for improvement. And we’ll stop at nothing to be number one in your heart!…

Sign Up For Some Fantastic Cisco Meraki Freebies!

At MeloTel, we consider it a very important part of our jobs to continually provide our clients with news and tips that can help better their businesses. Inspired by our company’s Founder and CEO, John Meloche, our team members have often followed his lead in passing along useful information that can help our clients to take advantage of all that the telecom industry has to offer them. Today’s blog is a perfect example of that….