Why Returning Phone Calls Should Be A Top Priority

Today, more than ever, your company’s reputation counts for a lot. Needless to say, word can spread fast. With the advent of social media came multiple ways for individuals to express their dissatisfaction to upwards of thousands of people within seconds. Your company’s reputation can be made or broken by the ways in which people discuss it online. This is why it’s so important to focus on your customer relationships. Gaining and maintaining respectability has…

The Magic Of TeamViewer: Providing Remote Desktop Access And Support

At MeloTel, we pride ourselves on providing the absolute best customer service in the telecom industry. If you’ve experienced any interaction with a member of our technical support team and do not feel that the experience was top-of-the-line, we’d like to know about it. Our team is constantly working to improve upon its already-stellar reputation. We’re aware there is always room for improvement. And we’ll stop at nothing to be number one in your heart!…

Sign Up For Some Fantastic Cisco Meraki Freebies!

At MeloTel, we consider it a very important part of our jobs to continually provide our clients with news and tips that can help better their businesses. Inspired by our company’s Founder and CEO, John Meloche, our team members have often followed his lead in passing along useful information that can help our clients to take advantage of all that the telecom industry has to offer them. Today’s blog is a perfect example of that….

Introducing Our New Pre-Authorized Debit Agreement!

MeloTel clients are no strangers to new innovations. Our team prides itself on continually improving our customer service practices while also introducing creative new ways to make the lives of our clients easier. Yes, we herald MeloTel as a one-stop shop for all of one’s business needs. But, we also place heavy importance on our customer service standards. At the end of each work day, we ask ourselves one simple question: “What did we do…

Why You Should Always Listen To Your Customers

They say that the customer is always right. That idiom is no out-of-date cliché. It’s the truth. It’s a truth, however, that does need some clarification. Yes, you may be the expert in your field. However, your customer is an expert at knowing what it is that will satisfy his or her needs. It’s important to not get too caught up in highlighting the greatness of your products and services without stressing the ways in…

We’re Excited To Roll Out Our New Weekly Newsletter Concepts!

Last week, our blog delivered the news that MeloTel was in the midst of revamping its weekly newsletter. Our intention is to provide content in each newsletter that is more useful and intriguing for our subscribers. We also plan on making our weekly newsletters more engaging. That means that they will involve YOU! This week, we decided that we are going to have four main newsletter concepts with a different one appearing each week. They…

Renewing Our Commitment To Providing Optimum Value To Our Clients

For many years now, MeloTel has advertised itself as Canada’s Hosted Company. A provider of a myriad of VoIP-based services including our widely-heralded Commercial Phone Services, we pride ourselves on being a one-stop shop for all of a small or medium-sized business’ necessities. However, the MeloTel team has always seen itself as more than just a service provider. We’re people who prioritize making genuine connections with the individuals we serve. There’s no customer service quite…

More Telephone Etiquette Tips To Help Separate Your Brand From Its Competitors

An objective of business owners everywhere is to have their businesses stand out from their competitors. In many cases, they attempt to achieve this by offering lower prices or providing unique services. However, in our experience, the companies that thrive in their respective industries are the ones that are able to offer customer experiences unlike anyone else. The way we see it, it all starts with how customers are treated over the phone! Of course,…

Telephone Etiquette Tips That Help To Secure Loyal Customers

At MeloTel, we pride ourselves on our ability to change the way North American companies do business. With the help of our cloud-hosted Commercial Phone Services, clients from all over the continent are enjoying calling capabilities they once thought were impossible. Being able to make unlimited calls to more than 22 countries is only the tip of the iceberg. VoIP telephony has revolutionized the ways in which we communicate. However, advances in technology still can’t…

How To Be In The Excellent Customer Service Business

With MeloTel’s Founder and CEO, John Meloche on vacation this week, the MeloTel team is hard at work, making sure that things run smoothly in his absence. As our clients are well aware, our collective efforts ensure that our company can always be depended on no matter who may or may not be in the office. We take pride in our ability to function as a team, knowing that each and every member has providing…