Examining The Power Of The Words “Thank You”

Thank you – two little words that most of us probably utter several times a day. They may not seem like such a big deal. We tend to thank people for the smallest things. Holding a door open or passing a napkin, for example. Of course, it’s never a bad idea to thank someone for a kind gesture. However, in the world of customer service, speaking those two little words can mean the difference between…

How To Make Hold Time A Good Time

In the over-the-phone customer service game, there is bound to be hold time. It’s inevitable. Anyone who has ever called any business (isn’t that all of us?) has been put on hold at some point or another. So, is hold time really a big deal? For many people, it is. Let’s be honest – we all know that no one really likes to sit on hold. So, as a customer service provider, it’s integral that…

Why It’s Important To Smile Before You Dial

At MeloTel, we’re big proponents for excellent customer service. Obviously, our team is made up of customers too. It’s highly noticeable to us whenever we contact businesses for customer service and receive assistance that we consider less than stellar. Our team insists upon providing the best customer service in the telecom industry. And we feel we have been successful in garnering an excellent reputation as top-notch customer service providers. What helps to stay on top…

Would You Like To Appear In A Future Client Spotlight Blog?

At MeloTel, we are committed to our customers. We don’t just make it a point to provide innovative cloud-hosted services coupled with unbeatable customer service. Our team also considers it very important to grow our customer relationships. Because our customer base is made up of business owners, we know that there are few ways to better build our relationships than to put extra efforts into promoting their businesses. After all, the MeloTel team strongly believes…

3 Benefits Of Being Easy To Get In Touch With

In our last blog, we stressed the importance of providing expeditious customer service. In 2018, it’s what customers expect. When people contact businesses online or over the phone, they expect either immediate responses or those that are within 24 hours. Some business experts argue that all companies need to find ways to provide 24/7 service. And while that’s not totally feasible for all businesses, it is important to be easy to get in touch with….

Being Available When Your Customers Need You Is Good For Business

In our last blog, we discussed the fact that today’s consumer expects immediacy. We used the examples of Netflix and Spotify as online examples of replacements for such brick and mortar store locations as Blockbuster and HMV respectively. When people want movies and music, these days, it’s buttons they press and not stores they visit. No matter what type of business you own, it’s important to consider just how quickly you’re able to respond to…

The Art Of Making Things Easier For Your Customers

Evidently, convenience is everything. When you consider the advances that have been made over the past decade or so, the majority of them seem to be defined by how much easier things have been made for consumers. Let’s take watching movies and listening to music, for example. Not long ago, we were all required to visit a brick and mortar store location to either buy or rent our films of choice. CD purchases entailed much…

How Teamwork Makes The Dream Work

We’re sure that MeloTel’s Founder and CEO, John Meloche is having an amazing vacation with his family. But knowing John, we’re also confident that he’ll be excited to return to the MeloTel office this coming Monday. No, nothing beats a good vacation. But John’s dedication to his customers is unmatched in our industry – or any industry, for that matter! We hope that, in his absence, over the past few weeks, you can agree that…

The Importance Of Engaging With Your Customers

There are many ways to define “customer engagement”. But, as far as we’re concerned, the easiest way to describe it is “the ongoing interactions between a business and its customers that keep those very customers coming back”. It’s important to remember that, in 2018, the average consumer is looking for more than products and services from the companies he/she chooses to support. A customer wants a relationship. In today’s business world, it’s important to make…

The Importance Of Online Reviews For Your Company

The entire MeloTel team is incredibly grateful for the 5-star rating our company has via Google. With 20 Google reviews to date, there is evidence that the insistence our team places on providing excellent customer service is paying off. Let it be known that the online review plays a huge role in the impressions made by businesses in today’s business world. The majority of consumers place a lot of faith in online reviews, so needless…