Staying In Touch With Customers Is The Ultimate Marketing Strategy

Our customers mean a lot to us. It is never lost on the MeloTel team that without the support of the many amazing business owners across North America who make up our customer base, we would have no company to run. It’s also not lost on us that each and every one of our clients has taken a chance. As a smaller telecom provider, MeloTel is a company that many of our clients admit they…

Client Spotlight: Annex Cat Rescue

Believe it or not, there are over 100,000 homeless cats in the City of Toronto. We know this because one of MeloTel’s newest clients is Annex Cat Rescue. The Toronto-based charitable organization recently signed on with MeloTel to make use of our Commercial Phone Services and Single Number Reach service. Earlier this week, we spoke to their Chair of Volunteer Board of Directors, Kim Hughes, who informed us of how much they do for the…

How To Set Up A Basic Call Centre For Your Company

All companies are required to handle business over the phone at some point. However, some businesses field more calls than others. If you own a business that is noticing a significant growth in the number of phone calls it receives, it may be time to set up a call centre. This is an especially important step to take for companies that have various departments. It generally means that your calls often have to be routed…

Why It’s Important To Smile Before You Dial

At MeloTel, we’re big proponents for excellent customer service. Obviously, our team is made up of customers too. It’s highly noticeable to us whenever we contact businesses for customer service and receive assistance that we consider less than stellar. Our team insists upon providing the best customer service in the telecom industry. And we feel we have been successful in garnering an excellent reputation as top-notch customer service providers. What helps to stay on top…

Would You Like To Appear In A Future Client Spotlight Blog?

At MeloTel, we are committed to our customers. We don’t just make it a point to provide innovative cloud-hosted services coupled with unbeatable customer service. Our team also considers it very important to grow our customer relationships. Because our customer base is made up of business owners, we know that there are few ways to better build our relationships than to put extra efforts into promoting their businesses. After all, the MeloTel team strongly believes…

The Importance Of Engaging With Your Customers

There are many ways to define “customer engagement”. But, as far as we’re concerned, the easiest way to describe it is “the ongoing interactions between a business and its customers that keep those very customers coming back”. It’s important to remember that, in 2018, the average consumer is looking for more than products and services from the companies he/she chooses to support. A customer wants a relationship. In today’s business world, it’s important to make…

How To Make Your Over-The-Phone Customer Service Stand Out

In any blog you read about providing excellent customer service, you’re bound to receive the cookie-cutter style of advice that asks you to sound pleasant and be polite. Tell you something you don’t know already, right? It’s a no-brainer to be nice to people. However, there are some customer service practices that can help set your brand apart from its competitors. What can you do to make your over-the-phone customer service stand out? Read on….