Custom Hold Music Archives - Melo Technology: Affordable & Reliable IT Solutions for Small Businesses in Canada

16 Nov

Using Holiday Music To Jingle All The Way To Sales Success

November 16, 2023
By Dan Faraldo

Are you a fan of holiday music? Here’s hoping so! During this time of year, it emanates from speakers all over the place. Holiday music helps to put people into festive moods. It’s hard not to enjoy “Frosty The Snowman” or “Jingle Bells” during this always-exciting spot on the calendar. Melo...

08 Nov

Customer Service, MeloTel Features

Ringing Up Customer Satisfaction With Excellent Customer Service

November 8, 2023
By Dan Faraldo

No matter your industry, you’re undoubtedly about to experience a pretty busy time of year. During the holiday shopping season, people from all walks of life are out and about searching for the perfect holiday gifts. This means that they are also calling up companies with greater frequency. Does your...

09 Aug

Customer Service, MeloTel Features

Using Stellar Phone Conversations To Set Your Business Apart

August 9, 2023
By user

The world has become a place where using our thumbs is the go-to method of communicating messages to others. Unquestionably, the advent of text messaging and social media is fantastic. We’re able to reach out and contact people with greater ease than ever before. With all that being said, it’s...

09 Mar

Customer Service, Industry News, MeloTel Features

Sweetening Your Customer Service With Custom Hold Music

March 9, 2023
By user

When customers call a business, they are often put on hold while they wait to be connected with a representative. This can be a frustrating experience for customers, especially if they are left listening to generic hold music or worse...silence. However, by using custom hold music, businesses can turn this...

16 Jan

Customer Service, Industry News, MeloTel Features, MeloTel News

The Art Of Boosting Call Centre Employee Morale

January 16, 2020
By user
0 comments

Just how important is employee morale in call centres? It can be argued that boosting employee morale is one of your most important jobs as a call centre manager or supervisor. By doing so, you’ll help your business thrive instead of flounder. Customer satisfaction depends heavily on the...

20 Nov

Customer Service, Industry News, MeloTel Features

What Makes Custom Hold Music Such A Beneficial Feature?

November 20, 2019
By user
0 comments

In our last blog, we highlighted several benefits of the Voicemail to your Email feature. It’s one of the many that automatically come with MeloTel’s cloud-hosted Commercial Phone Services. With the feature, all of your voicemails are sent to your email inbox as mp3s, making it so much...

05 Nov

Customer Service, Industry News, MeloTel Features

The Importance Of Injecting Your Customer Service With Holiday Cheer

November 5, 2019
By user
0 comments

Over the course of the next several weeks, consumers from all over North America will be looking for solutions to their gift shopping needs. In order to ensure that your company reaps the benefits of the busiest shopping season of the year, it’s imperative that you offer those solutions. Providing holiday cheer-filled service...

10 Sep

Customer Service, Industry News, MeloTel Features

How Can Putting Callers On Hold Improve Customer Satisfaction?

September 10, 2019
By user
0 comments

The following are two phrases that communicate the exact same message in totally different ways. Phrase #1: Hold please. Phrase #2: May I ask you to hold for just a minute or two while I take a look into that for you? Both of these requests are meant to elicit the...

21 Jun

Customer Service, Industry News, MeloTel Features

How Can Music Improve Your Customer Relationships?

June 21, 2019
By user
0 comments

Who doesn’t love music? For most people, life would be pretty boring without it. Music is more than just rhythmic sounds that encourage us to sing in the shower. Music provides us with long-lasting memories about the special moments in our lives. For example, all married couples have wedding songs. In fact,...

28 May

Customer Service, Industry News, MeloTel Features

4 Ingredients To The Perfect Hold Time

May 28, 2019
By user
0 comments

No one likes being put on hold. However, it’s an inevitable part of being on the phone. Especially when a representative of your business has some additional work to do before completing a call with a customer, hold time is a necessary element of providing excellent customer service. They...

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Tag Archives: Custom Hold Music

Ringing Up Customer Satisfaction With Excellent Customer Service

Using Stellar Phone Conversations To Set Your Business Apart

The Art Of Boosting Call Centre Employee Morale

What Makes Custom Hold Music Such A Beneficial Feature?

The Importance Of Injecting Your Customer Service With Holiday Cheer

How Can Putting Callers On Hold Improve Customer Satisfaction?

How Can Music Improve Your Customer Relationships?

4 Ingredients To The Perfect Hold Time

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