Staying In Touch With Customers Is The Ultimate Marketing Strategy

Our customers mean a lot to us. It is never lost on the MeloTel team that without the support of the many amazing business owners across North America who make up our customer base, we would have no company to run. It’s also not lost on us that each and every one of our clients has taken a chance. As a smaller telecom provider, MeloTel is a company that many of our clients admit they…

Take Your Business Phone With You Wherever You Go!

How often have you received a call on your cell phone after business hours? How many family dinners have been interrupted by phone calls from one of your clients? How many times have you been woken up out of your sleep because your cell phone is ringing? If you’re like most North American business owners, you’ve likely lost count. Of course, it’s always good news when someone shows interest in your company. Naturally, you want…

Finding The Perfect Phone Service Package For The One-Person Business

Needless to say, there are many types of businesses out there. From one-person operations to multi-million dollar corporations, there are companies of all sizes to meet the needs of every type of consumer. At MeloTel, we cater our cloud-hosted services to small and medium-sized business owners all across North America. And those business owners include sole proprietors. Running a business on your own is essentially the same thing as being a business yourself. A graphic…

Reminding You Why It’s Wise To Make The Switch To VoIP

Welcome to September everyone! On behalf of the entire MeloTel team, we hope you had an amazing Labour Day long weekend. We also hope that, since the kids are back in school, you’ll be able to make a smooth transition into a season that will bring your business the most success of the year. With that said, we feel it’s important to remind you about why making a switch to a VoIP-based telephone system is…

How To Set Up A Basic Call Centre For Your Company

All companies are required to handle business over the phone at some point. However, some businesses field more calls than others. If you own a business that is noticing a significant growth in the number of phone calls it receives, it may be time to set up a call centre. This is an especially important step to take for companies that have various departments. It generally means that your calls often have to be routed…

How Do You Send A Fax Using MeloTel FaxPush?

There is a growing belief amongst the majority of industry professionals that fax machines have become obsolete. This isn’t totally untrue. However, it’s a concept that breeds a bit of a misconception. Fax machines may not necessarily be in style, these days. But let it be known that sending and receiving faxes is still a very important business practice. We suppose this begs the question: If fax machines are so rarely used by companies in…

5 More Phone Etiquette Tips That Will Improve Your Customer Service

In our last blog, we revisited the ever-important topic of phone etiquette and listed a number of ways you can improve your customer service. At MeloTel, we feel strongly that following these simple tips will greatly help any call centre business or other company that predominantly engages with its customers over the phone. But you can never give enough good advice, right? In today’s blog, we’ll conclude our list of tips. Here are five more:…

5 Phone Etiquette Tips That Will Improve Your Customer Service

At MeloTel, we’re immensely proud of the fact that our cloud-hosted Commercial Phone Services have helped many a North American business owner to better run his/her business. With calling capabilities that no landline could ever provide, our VoIP-based phone services allow for much greater abilities to communicate. This has driven customer satisfaction to all all-time highs for many of our clients! Of course, phones can’t work themselves. It’s imperative that every company that conducts business…

The Extreme Importance Of Expressing Empathy

You may have noticed, this week, that our blog is focusing on the theme of professional telephone etiquette. Having already covered the importance of smiling while on the phone and initiating top-quality holding procedures, we figured it was time to delve into another integral element of providing top-of-the-line customer service. The ability to offer empathy is something every customer service phone agent should have. What is so important about expressing empathy? It’s the clear marker…

How To Make Hold Time A Good Time

In the over-the-phone customer service game, there is bound to be hold time. It’s inevitable. Anyone who has ever called any business (isn’t that all of us?) has been put on hold at some point or another. So, is hold time really a big deal? For many people, it is. Let’s be honest – we all know that no one really likes to sit on hold. So, as a customer service provider, it’s integral that…