Business Owners Deserve Holidays Too!

Happy holidays everyone! Yes, we’re still a couple of weeks from the official start of the holidays…but it’s the MeloTel way to spread holiday cheer all month long. It’s also the MeloTel way to keep our customers in the loop about all of the goings-on with our business. And we just wanted to remind you that we will be closed from December 22nd to December 26th. We will open on the 27th for the duration…

3 Reminders Of How To Offer Festive Customer Service Over The Phone

The busy holiday shopping season – which is the present time of year (“present”, see what we did there?) – isn’t just about retailers enjoying rushes of new customers through their doors. It’s also a time when individuals who work on the phone are inundated with heavy waves of phone calls from customers. Needless to say, ensuring top-quality customer service should top the to-do lists of all companies that conduct business over the phone. At…

Discerning Between The Right And Wrong Ways To Take Someone Off Hold

In our last blog, we revisited the topic of placing customers on hold and unveiled some of the appropriate steps that customer service reps should take to do it correctly. At first thought, it may seem like putting someone on hold is an easy thing to do – something not even worth discussing. We’d argue that the complete opposite is true! Putting someone on hold is one of those “small” things that can make a…

Discerning Between The Right And Wrong Ways To Place Someone On Hold

This wouldn’t be the first time we’ve blogged about hold time. And it’s not likely to be the last. Putting a customer on hold is actually a bigger deal than you may assume. Sure, it’s something that’s done every day by practically every company that conducts business over the phone. But how many businesses are putting people on hold the right away? So there’s a right way and a wrong way to place someone on…

How Being Smaller Can Make A Big Difference

The majority of consumers tend to sign up for services that are provided by big name providers. And, to be perfectly honest, it’s hard to blame them. Most of us are wowed by elaborate advertising that comes by way of television commercials, radio spots, internet banners, public transit ads and billboards. The idea, we suppose, is that if a company is willing to pour that much into their advertising, they must be pretty reputable. After…

3 Ways To Step Up Your Customer Service Game For The Holidays

With the holiday season now here, it’s important to take your customer service to the next level. That certainly isn’t to say that you should be slacking at any other point of the year. Providing unbeatable customer service is a year-round must! However, it goes without saying that putting people in a festive mood is the definitely an important aspect of providing customer service at this point in the year. Arguably, this goes double for…

Gearing Up To Serve You Throughout The Holidays

Both MeloTel clients and readers of the MeloTel Blog alike (which include many of the same people, we’re happy to say!) know how important it is for us to provide top-of-the-line customer service. In many of our blog posts, we champion the act of being accessible and ensuring that customer needs are met expeditiously. We make it a point to put our customers first, giving MeloTel the reputation of a “people’s company”. During the holidays,…

How MeloTel Helps To Make Lives Easier

At MeloTel, we pride ourselves on providing unbeatable customer service – the type that simply can’t be compared to any other company in our industry. We’re confident we’ve secured our spot as customer service leaders in the telecom world because of our ability to have genuinely warm and friendly interactions with each and every one of our clients. You see, it pays to be a “smaller” company. Those big name corporations simply have too many…

How Much Money Can You Save By Switching To MeloTel?

We’re going to answer the question posed by the title of today’s blog in just a moment. But first, allow us to briefly explain why you should switch from your traditional phone service to MeloTel’s cloud-hosted Commercial Phone Services. Our VoIP-based phone system will allow you to conduct business over the phone like you never have before. By utilizing the internet instead of archaic landlines, you will be able to enjoy a wide array of…

Is Putting People On Hold Really All That Big A Deal?

Companies do it every day. No matter what business you call, you’re bound to be put on hold at some point, right? Yes, hold time is pretty much inevitable. However, there is a way to go about it that can truly make or break the customer relationship. Remember that, these days, consumers greatly cherish their experiences with the companies they do business with. What is the experience like when working with your company? Do you…