What Are The Right And Wrong Ways To Place Callers On Hold?

No business owner is immune to having to represent his/her company over the phone. Whether it’s for booking appointments, making reservations or simply discovering the hours of operation, consumers call companies all the time. It’s so vital to remember that when representing your company over the phone, you don’t have the luxury of hand gestures, facial expressions and other types of body language to convey your message. As we’ve pointed out many times in the…

Why Returning Phone Calls Should Be A Top Priority

Today, more than ever, your company’s reputation counts for a lot. Needless to say, word can spread fast. With the advent of social media came multiple ways for individuals to express their dissatisfaction to upwards of thousands of people within seconds. Your company’s reputation can be made or broken by the ways in which people discuss it online. This is why it’s so important to focus on your customer relationships. Gaining and maintaining respectability has…

Client Spotlight: Trillium TLC

Do you “love” your valuable belongings? Most of us do. In many cases, our jackets, purses, dresses and sports equipment carry especially important meaning for us. Even when they no longer fit us or can’t be used any further, we hold on to them because of their sentimental value. It’s this love that makes us all wish we could restore many of our older valuable belongings to states of brand newness. Introducing Trillium TLC! Lucky…

How To Be The Absolute Best Phone Agent In The Business

MeloTel’s VoIP-based Commercial Phone Services have helped to revolutionize the ways in which call centres all throughout North America operate. Of course, it also helps that we offer such services as Monitor/Whisper Control Panel to help call centre managers properly monitor their phone agents and offer feedback that helps to improve performances. As we pointed out in our last blog, every call centre manager wants his/her team to be the best in the business. But,…

3 Steps To Being The Best Phone Agent You Can Be

At MeloTel, we have many years of experience working with business owners who run call centres. We’re very well aware of the extremely hard work that is put into making call centres run smoothly. Naturally, hiring dedicated and energetic phone agents is an absolute necessity. And, of course, equipping your call centre with state-of-the-art equipment and software is integral to the company’s success. Of course, the MeloTel team prides itself on offering cloud-hosted Commercial Phone…

Introducing Zero Touch Provisioning!

If you’re one of our many great clients who is making use of MeloTel’s cloud-hosted Commercial Phone Services, then you are well aware of the savings you’re enjoying. Not only are you taking advantage of a seemingly endless list of calling features, but you’re also ridding yourself of the burden that comes with long distances charges. Unlike traditional landline phones, VoIP telephony connects callers using the internet. As a result, there really isn’t much of…

How Sweet It Is To Be Appreciated By Our Clients!

There are few things in this world that make the MeloTel team happier than knowing that we’ve made our clients happy. The name of the game, for us, is to make businesses better. But we also insist upon providing the absolute best customer service in the telecom industry while offering the cloud-hosted services that help to better those businesses. Of course, there is only one guaranteed way to know whether or not our clients are…

Just A Reminder – VoIP Rules!

As Canada’s Hosted Company, MeloTel proudly offers a wide variety of services that we feel makes us more than your average telecom provider. MeloTel is a one-stop shop for all of your business needs! Whether you need to have your website regularly updated on your behalf, your spam blocked or your call centre running like a well-oiled machine, MeloTel has the solution for you. However, we’ll never forget about what brought us to the dance….

Introducing The Plantronics Convertible Headset!

As you’re quite likely aware, MeloTel prides itself on being a top-of-the-line telecom provider. We’re able to confidently make such a statement, firstly because of our dedication to providing unbeatable customer service. We know that no matter what products and services we offer small and medium-sized business owners in North America, it’s our genuine interest in our clients that helps to separate our brand apart from our competitors. Our team places great emphasis on its…

Revisiting The Advantages That VoIP Provides Over Landlines

When is the last time you heard of someone using a “cell phone”? These days, it’s pretty hard to find someone who isn’t using a “smartphone”. These mini-do-it-all computers have overtaken cell phones as the chief mobile ways that people communicate with each other. Because smartphones allow their users to make phone calls just as easily as they allow people to surf the internet, they are all the rage. And they don’t seem to be…