6 Key Ingredients To A Successful Call Centre

Running a call centre isn’t easy. And it’s certainly doesn’t get any easier when you’re without the tools necessary to run a call centre in a way that can help your company generate money. Clearly, you want friendly and knowledgeable employees to work your phones. Often, it’s the inflections in a person’s voice that can make him or her successful as a call centre employee. But your company’s mission statement also needs to be fully…