How To Make Your Call Centre A Better Place To Work

A call centre manager’s work is never done. He/she must constantly endeavour to improve performances in order to maximize profits made by the company he/she represents. However, as all good call centre managers know, running a successful business has nearly nothing to do with getting phone agents to push sales on their customers. It has everything to do with developing and growing relationships. Strong relationships between managers and their phone agents are what help to…

3 Ways To Improve The Performances Of Your Phone Agents

In order to manage a staff of high performing phone agents, it’s important for call centre managers to have strong relationships with their reps. That means keeping the lines of communication open, showing gratitude, recognizing jobs well done and boosting employee morale through everyday good-natured interactions. Of course, there are a few other techniques that can help along the way. Here are three ways to improve the performances of your phone agents: 1. Share your…

4 More Tips For Giving Constructive Feedback To Your Call Centre Reps

In our last blog, we revisited the ever-important topic of providing constructive feedback to your call centre reps. In today’s blog, we’ll round our list of helpful tips. Here are four more: 1. Make time for one-on-one feedback sessions. Some call centre managers like to provide feedback at their phone agents’ workstations. But this doesn’t exactly allow for a lot of privacy. It can prevent employees from opening up and having dialogues that can further…

3 Effective Ways To Provide Feedback To Your Phone Agents

As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they look to you for assistance as well. It’s one thing to tell your staff members what their job descriptions are. It’s another thing to guide them along the way to help them perform at their best. At the end of the day, your ability to provide helpful feedback will determine your success as a call…

Being A Good Communicator Makes The Jobs Of Your Phone Agents Easier

If you run a call centre business, you have many different tasks to tend to each day. Not only is it your job to find ways to market and promote your business, but you have numerous employees to manage. As a call centre manager, you have to consider both the emotional well-being and the talent of the people you hire to work the phones. Working the phone can be tough. But there are some things…