5 Reasons To Update Your Website For Fall

Fall is here! Okay, so fall isn’t quite here yet. But when September begins, it really does feel like the beginning of a new season, doesn’t it? The kids certainly must feel this way. After all, they’re all back in school as of this week. So to students, the summer is over. There are obviously many other factors that contribute to the reality that the summer is fading away. The rain in Toronto today is…

5 Keys To A Top-Notch Company Website

In our last blog, we detailed various traits that a company must possess if it wishes to be recognized as a top-notch over-the-phone customer service provider. We began our last blog, however, mentioning that we live in a digital world where people love using the internet. And, as we’ve mentioned in a number of older blogs, your company’s online presence needs to be a strong one in order to be considered a viable option in…

4 Ways To Step Up Your Social Networking Game

Is there a company out there that doesn’t have a social media profile these days? Most of us are pretty quick to answer “no, probably not”. But we’re sure that there are still some business owners who haven’t yet caught on to the social media hype. Not to worry. We’re sure that they will in time. In 2014, if your company doesn’t have a strong online presence, it’s bound to go unnoticed. And that’s simply…

5 Benefits To Keeping Your Website Updated

In the year 2014, owning a business but not having a company website simply doesn’t make any sense. We live in the digital era. And whether we like it or not, the majority of consumers out there tend to go online to surf for businesses within the industries that interest them. Often, before visiting a physical location, a person will “browse” online to check out a company’s inventory and prices to compare them to the…

The Importance of Having A Strong Company Website

Here’s a conversation that no business owner should ever have: CUSTOMER: So how do I find you online? BUSINESS OWNER: Oh, I don’t use the internet. Here’s another version of a “never-say-this” back-and-forth: CUSTOMER: Can I order it from your website? BUSINESS OWNER: I don’t have a website. You get the picture. If you’re not online, you’re non-existent. Hey, don’t look at us! That’s pretty much the mindset of your average Canadian consumer. It’s 2014…

Keeping You Optimistic About Our Options

It’s nice to have options, isn’t it? At MeloTel, we sure believe so. Imagine walking into a restaurant and sitting down to open a menu that only offers you one dish. Imagine asking for your dish to be prepared a certain way only to hear “sorry, it only comes one way”. We’re guessing that you wouldn’t want to eat at that restaurant again. We’re certainly no burger chain, here at MeloTel, but we do agree…

Listening Goes A Long Way

We’ve kept our ears open, and we’ve listened. It’s the thing that your teachers told us to do in class, but it didn’t seem to really sink in until adulthood. Listening is such a key component to excellent customer service. And as you likely know, MeloTel certainly prides itself on providing the best customer service around! And we did this by listening. When our customers have suggestions, we seriously take them into consideration. Without doing…