Taking The Necessary Steps To Improve Your Call Centre

Submitted by Dan Faraldo in Industry News, MeloTel Features

All call centre business owners and managers want their companies to run like well-oiled machines. However, there are a lot of cogs and wheels that need constant oiling in order for the business to function at its best. What does that mean, exactly? Well, firstly, it entails paying close attention to the needs and concerns of the individuals who work the phones for you. They’re all made up of different personalities. You have to cater to each of them!

Energizing and motivating phone agents is essential to your call centre’s success.

Consider the fact that your employees – unlike any other types of workers at any other business – spend the majority of their days on the phone. As we’ve often pointed out, it’s hard work! Taking upwards of a hundred or more calls per day, the job of a phone agent can get tiring and frustrating very easily. As a call centre manager or supervisor, it’s your job to find ways to keep your team members motivated.

“The secret behind having a highly engaged team is the level of motivation they have,” says Nikita Arora on Ameyo.com, “Managers can design different strategies for keeping up the team spirits high. Motivation schemes like rewarding, providing appreciation and introducing gamification as a regular practice can help in developing passion towards the job role and at the same time can bridge the knowledge gap.”

Being gracious and appreciative has never hurt anyone.

Who doesn’t like to be congratulated with a “job well done”? Never forget that your call centre simply cannot function without the help of your tireless phone agents. Let them know that you appreciate them. People like to feel valued and know that their contributions matter to the overall success of the businesses they work for. Never shy away from saying “thank you” when performances call for it.

“Always find ways to say thank you to the teams and individuals,” insists CallCentreHelper.com, “Also make sure you celebrate any good news, performance and customer feedback.” The site goes on to advise call centre managers and supervisors to include positive feedback in each of their mentoring sessions with their agents.

Equip your call centre staff with up-to-date technology.

You’re not still asking your call centre reps to manually dial phone numbers, are you? If so, you are in dire need of DaFeeder Preview Dialer. It is an easy-to-use web-based telemarketing software that allows even the most inexperienced computer users to manage campaign dialing and dispositions.

DaFeeder Preview Dialer has completely changed the way call centre businesses in North America manage their telemarketing, customer acquisition and political survey strategies. The service delivers a feature-rich set of processes that enhances effectiveness, drives sales, improves customer satisfaction and provides insight into performance.

Check out the video below! It features MeloTel Founder and CEO, John Meloche, providing a slightly more than five minute introduction to DaFeeder Preview Dialer. As you’ll be able to see for yourself, its many functions will help to greatly improve productivity at your call centre business.

If you have any questions about DaFeeder Preview Dialer, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!