SIClytics is cloud platform dedicated to VoIP Service Providers in need of robust in-depth CDR analysis within an easy to use web-based GUI which can then be re-sold to their own customers under their own brand.

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SIC Reports, Graphs, Charts & Lists

  • Company dashboard overview
  • Ivr/cdr schema disposition reports
  • Filter reports by 7, 30, 60, 90 days
  • View reports of total calls
  • View reports of missed calls
  • View reports of answered calls
  • View reports of dialed calls
  • View reports of average talk time
  • View reports of total incoming calls by hour
  • View reports of total incoming calls by day over last two weeks
  • Capture all caller information (caller id name, number, history)
  • View reports of date that generated the most calls
  • List each did in a colour format within the charts
  • Breakdown of incoming calls by did
  • Breakdown of incoming missing calls by did
  • Average calls per day (bar chart: last 7 days, 30 days, 60 days, 90 days)
  • A list of all dids individually and their results
  • Average talk time broken down by did averages
  • Percentage of total calls broken down by did
  • List of all dids and their reports of missed calls
  • A full breakdown list of campaigns (last 7 days, previous 7 days and their +/-)
  • See reporting on your conccurent calls history (historical only)
  • Export your reports in pdf, .xls or .csv instantly

User Activity Report

  • Number of calls by Type
  • Call duration by call type (incoming, outgoing)
  • GEO location report (state/province only)
  • Calls under 1 minute
  • Calls between 1-2 minutes
  • Calls between 2-3 minutes
  • Calls over 3 minutes
  • Agent comparison reports

Queue Activity Report

  • Calls answered
  • Calls in queue
  • Calls overflowed
  • Calls abandoned
  • Average wait time
  • Average time to answer
  • Average abandonment time
  • Calls under 1 minute
  • Calls between 1-2 minutes
  • Calls between 2-3 minutes
  • Calls over 3 minutes

Add-on Services & Modules

  • LIVE Call Flows Module (up to the minute)
  • LIVE Monitor or Whisper your active calls Module
  • Call Scoring & Quality Assurance Module
  • Satisfaction Survey Module
  • Trigger Event Notification Emails Module

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