If you already run your own level 1 support and billing operations, or even if you don’t. MeloTel can help you expand your revenue streams without deploying or operating your own switching facilities and will provide you with everything you need to become a competitive VoIP phone company, under your own brand.
MeloTel is proud to offer White Label Reseller options to Canadian Service Providers so you can focus on the marketing, sales and billing of services under your own brand identity. We’ll take care of the rest!
|Minimum Monthly Spend||$5,000||$2,000||$500|
|Phone Terminal Extension||$4.99||$5.99||$6.99|
|Calling Card Extension||$4.99||$5.99||$6.99|
|Toll Free DID||$4.99||$5.99||$6.99|
|DID Setup Fee||$0.00||$1.00||$1.99|
|DID Cancellation Fee||$0.99||$1.00||$1.99|
|DID Minimum Commitment||30 days||30 days||30 days|
|Non-Inventory Activation||2 hours||2 hours||2 hours|
|DID Porting Fee||$20||$20||$20|
|DID Porting Delay||5-7 days||5-7 days||5-7 days|
|DID Rejection Fee||$10||$15||$25|
|External Outgoing Calls||$0.019*||$0.020*||$0.021*|
|Incoming Calls to Toll Free||$0.020*||$0.025*||$0.030*|
|Simultaneous Call Limit||Unlimited*||Unlimited*||Unlimited*|
|911 Subscription Fee||$1.99||$1.99||$1.99|
|911 Setup Fee||$1.99||$1.99||$1.99*|
|Unprovisioned or Non-Emergency 911 Fee||$95||$95||$95|
|Call Recording Storage||$1.99/gig||$2.99/gig||$3.99/gig|
|SIClytics Users (First 5 Free)||$15||$15||$15|
Service Providers, Organizations, and Users work with the system using the same user-friendly white-label web interface. The role-based, multi-tenant design ensures that each level has access to the proper configuration and is able to share a set of resources based on permissions and limits.
The fast web interface provides a great usability experience for end-users. Themes, colors, and other popular branding elements have been grouped consistently, making customization very easy.
Taking collaboration a step further, you can create user groups for increased productivity. When proper permissions are granted, the members in a group are able to share their call history, voicemails or call recordings.
OpenID authentication can be globally enabled/disabled, according to your policy. When active, users can link their account to an OpenID provider such as Google, Yahoo, WordPress, LiveJournal, etc. If you want, you can become your own OpenID provider.
Both you and your customers can create postpaid charging plans, based on complex scenarios, enabling real-time telephony charging. The high-performance charging engine can be integrated with any billing software through the API. At the same time, the system includes ready-to-use billing Automation.
The intelligent call route selection chooses the best telephony trunking provider, based on criteria such as time of call, destination, price, and availability. The system minimizes costs and increases availability.
Some companies are encouraging Bring Your Own Device model, even if they have strong security policies. Use the extension virtualization feature to help them benefit from the advantages brought on by faster adoption curve and better end-user experience.
Any phone terminal extension provisioned in the voip panel can be virtualized. This means that your customers may use any device, but to their interlocutors it will seem they are using the same physical phone.
We made phone calls and related objects in the cloud just as accessible as any other cloud resources. Your customers will enjoy complete freedom: they can call from anywhere, at any time, using any device.
Even when traveling, your customers won’t be needing much to stay connected. Smartphones, tablets, laptops with broadband Internet connection, or even trusty analogue phones can easily pick up conversations where they were left off.
Our voip panel comes with a real-time charging engine. Using built-in charging, you can deliver customized services to your customers according to local market requirements, while enjoying full control over call routing and thresholds.
Optimize call costs by choosing the best route, according to the defined time intervals, and schedule events that ought to happen within a certain time-frame of the day. For example, you can enable automatic call redirect to any destination such as voicemail or mobile.
Easily set up free-minutes packages for calls to specific destinations. Once these free minutes in the monthly package are used, the usual charging plan fees will apply.
The REST-based UnifiedAPI is OpenSocial compatible and provides consistent access to call resources and operations, using a very fast interface. It allows you to control telephony-related features such as real-time management of phone calls, collecting information on history calls, sending faxes etc.
Powerful web, desktop, and mobile apps can be created. App management is integrated into the platform, simplifying installation and distribution of Apps. The App Client library provided as an example allows your App to authenticate using OAuth 2.0 standard, obtain authorization from the system, and access resources.
The SystemAPI allows you to integrate system management with provisioning and automation applications. Using this SOAP-based API, third-party software can work with the system to manage users, features or call management related options such as call charging.
You can extend system capabilities using the internal plug-ins that are executed on system hooks. This opens the gate for more in-depth integrations with other services.
Have the Cloud connect you to your customers, partners or friends with just one click. Publish a link on the website or include it in an email signature so that, whenever someone clicks it, the system instantly connects you to your visitor. One-click phone call!
Pur voip panel provides both automated and event-driven recordings. Event can be triggered by dialing a code during the phone conversation or by a UnifiedAPI request. On highly regulated environments, call recordings can be started unconditionally.
Voicemail can be personalized, while messages left by callers may be automatically dispatched by email. Users can check them either over the phone or in the web management interface.
No one likes missing important phone calls. Using Call Forward you can forward calls to another extension in the system or to any other phone such as your mobile. Therefore, even if you’re not at your desk, you are not out of reach.
The IVR feature assists you in creating complex auto-attendant voice menus that can be used in multiple contexts, with various options and actions. You can even integrate it with your applications using the Call Interactive Action of the UnifiedAPI!
This feature is particularly interesting for call centers, but also for other types of organizations, i. e. banks or insurance agencies. With call screening, such companies are able to filter calls by destination, while complying with local regulations and increasing customer satisfaction.
Improve privacy protection, automate tasks, and enhance user productivity. You can filter incoming calls according to the CallerID, the time of call, and rules that trigger a set of predefined actions, such as call hang-up or transfer to specific phone numbers.
Never miss a call, regardless of your location! When a caller dials your number, your cell, your home line and office phone will all ring at the same time. The call will be put through the line that answers first, ensuring that you can be easily reached, even when out of office.
Fax is available with full T.38 support, pass-through, and endpoint. This feature allows you to send and receive error-free faxes over IP, even on poor quality connections. The fax server has also fax-to-email functionality, as well as email-to-fax.
Provide an improved customer experience with history-based queue routing. When this feature is enabled, queues will first attempt to connect callers to the agent they last talked to. This way, customers spend less time on the phone and agents are more efficient.
Call centers have become critical to the success of many businesses. With a combination of IVRs and queues, you can direct all incoming calls to the appropriate destinations. Local agents can log in to the queue and start helping your customers right away.
Agents do not have to be in the office or connected directly to the system. They only need access to a phone. Once authenticated to the queue, they will start receiving calls from the queue. The Call Confirmation feature prevents automatic call answering mechanisms to get queue calls, which can be an issue when the agent is using a mobile phone.
The Call Queue Reports and Statistics function can help optimize human resources and business processes. It enables companies to quantify performance indicators, including call report, answered/unanswered calls report, call distribution report, agent report, status report, etc.
Gain better control of how your call center works by viewing detailed reports or listening to active conversations. Queue supervisors can also whisper to agents. This feature proves particularly useful when training new agents or assisting them.
Take full advantage of Unified Communications. When voice is simply not enough, your customers can make video calls using a soft phone on their PC, laptop, smartphone or tablet.
The conferencing functionality is comprehensive, ranging from simple conferences initiated from the phone keypad to scheduled conferences that require the definition of policies, participants, and conference time options.
The Instant Messaging function supports presence, virtual cards, file transfers, collaboration, and more. A wide range of Open Source and free Jabber/XMPP clients are available.
This feature allows users to monitor the status of their coworkers, as indicated by their phone devices. Presence is the first thing to check before calling or transferring any calls to your colleague.
Our voip panel includes a wide range of reporting tools available for administrators and management. The Advanced Call Reporting is comprehensive, allowing you to monitor user activity, bill customers from third-party applications, determine call queues flows, and so on.
Through the UnifiedAPI, you can interact with your CDRs and retrieve the information you are interested in. For example, you can get a list of all the calls made by a certain user throughout the past month or even a real-time figure.
Using the UnifiedAPI, you can integrate phone, fax, and instant messaging with CRM business applications in order to simplify management processes and increase productivity for your customers.
MeloTel’s team has been supporting mission critical applications since 2009. Every service comes with bundled support and emergency support plans. Over 98% of our customers would recommend MeloTel support!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"