Do you offer residential phone service?

No. Since most residential internet services are not configured with an ideal network configuration, it makes it very hard for us to provide a guaranteed service level. On the other hand, if you have a home business with a proper separated modem and router, we are happy to establish services for your home business.

Do you offer a free trial?

No. Unfortunately we are not able to offer a free trial because due to the requirement to port numbers, establish services and deploy brand new phones. However, we do offer a 30 days 100% money back satisfaction guarantee. If for some reason you are dissatisfied with your service within the first 30 days, you can return your hardware and cancel your service. You will receive a refund for any monies paid to MeloTel for that service.

Can I add more phones to my service?

Yes. In most cases, it's as simple as an email to add a device to your service.

Can I use my own voip equipment?

Yes. But keep in mind that MeloTel provides brand new free phones with any term service agreement. Our phones are all Polycom which is the industries highest rated hardware and it costs you nothing. If you wish to bring your own phones to our service, it could limit our ability to support the device if it is not a Polycom. Mainly because we are Polycom experts and have a world class provisioning platform build specifically for Polycom devices.

Can I port my number to MeloTel?

Yes. Porting your local or toll free number to MeloTel is free.

Do I need to switch my internet or do you offer internet service?

No. MeloTel is internet service provider neutral. This means as long as you have sufficient high speed internet. Our service will play nicely and you do not need to switch to another provider.

Single Number Reach Registration

First & Last Name*

Business Name(Optional)

Contact Phone Number*

Valid Email Address*

Complete Mailing Address*

Street Address Address Line 2 City Province Postal Code

What type of phone number are we setting up?*

You may order a local or toll free number as your primary Single Number Reach Number. However if you select Toll free, additional 3.5cent/minute calling charges apply.

What is your ideal Toll Free number prefix?*

1-888-XXX-XXXX

1-877-XXX-XXXX

1-866-XXX-XXXX

1-855-XXX-XXXX

1-844-XXX-XXXX

1-800-XXX-XXXX

What City do you want your new local number?*

You may select a local number anywhere in Canada or the USA.

What phone number are we porting to MeloTel?*

Who are we porting your number from?*

Upload your most recent bill/invoice*

As part of the porting process requires validation of existing services and proof of number ownership, we ask that you please provide a recent copy of your current telephone bill/invoice. Please provide all pages.

Drop files here or

Accepted file types: pdf, png, Max. file size: 10 MB, Max. files: 1.

Do you require the Cloud Softphone? (FREE!)*

The Cloud Softphone is an APP that works on Iphone and Android anywhere you have strong LTE or WiFI signal anywhere in the world.

Yes

Do you require an Interactive Voice Response (IVR)?*

The IVR (Interactive Voice Response) is used to automate the interaction between human and automated call attendant. Allowing users to dial options to reach specific people or departments.

Yes

What numbers should we route your calls to?*

You may add up to 5 numbers that your SNR will simultaneously ring to.

What kind of greeting would you like for your Automated Call Attedant?*

I will provide my own recording

Please provide a professional recording in a Male voice

Please provide a professional recording in a Female voice

Upload Interactive Voice Response Recording File*

Drop files here or

Accepted file types: wav, mp3, Max. file size: 2 MB, Max. files: 1.

Automated Call Attendant Script*

This is the greeting that will be present to your callers. Please note that our voice actors will speak your exact words. So please be sure to be precises in your script.

Example Auto Attendant: "Welcome to ABC company! For Sales, press 1. For Support, press 2. To send a fax, press 3. Thank you!"

Select any additional (optional) services?

Additional Local/Toll Free Telephone Number

Dedicated Fax Number & Service

Select any additional (optional) services?

Additional Local/Toll Free Telephone Number

Dedicated Fax Number & Service

Comments, Questions or Concerns?

Total Monthly Subscription Cost

Based on your inputs during this registration, your total monthly expenses that will be charged to your account is listed below. Pricing does not include local tax.

Total Annual Subscription Cost

Based on your inputs during this registration, your total annual expense that will be charged to your account is listed below. Pricing does not include local tax.

Choose Payment Method*

Were you referred by anyone?

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SINGLE NUMBER REACH TERMS OF SERVICE*

If you have selected annual service from the previous screens, you will be billed annually. All subscriptions services require a valid major credit card. If monthly services has been selected, you will be billed once a month. All services are pre-paid. Possible variable charges such as recording storage fees or international calls outside your plan will result in a monthly variable charge applied to your account. Please contact MeloTel directly for more information regarding variable charges. Any number being ported to MeloTel, must be accompanied by proof of ownership such as a recent bill/invoice from your current provider. MeloTel offers no guarantee on successful porting and is not responsible for any porting delays due to inaccurate information on the request. Porting usually takes 5-7 business days to complete. Billing starts at the time your new number is activated, or once MeloTel has started the porting process. Single Number Reach is a service provided to you by MeloTel and is subjectable to change without notice. Clients who are subscribed to an annual subscription will not be able to grandfather price or features that are no longer in effect by the end of their term agreement, if changes do occur. MeloTel is the service provider and can make changes as needed without conferring with client prior to changes. This service is subject to all MeloTel Terms and Conditions.

I ACCEPT THE TERMS OF SERVICE

Need Assistance?

Call 888-635-6835