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Client Spotlight: Hire Value

Calgary, Alberta’s Hire Value offers recruitment expertise to business owners who are looking to grow their staffs with talented new hires. Part of Hire Value’s mission statement is to challenge employers to rethink their traditional hiring practices. It’s all about focusing on the candidate experience. Hire Value’s advice for hiring managers is to never overlook how it feels to be a job seeker. Growing company culture and making the job search experience a rewarding one for each candidate are keys…

Let MeloTel Shine The Spotlight On You!

At MeloTel, we love our customers! We know that, without them, there really is no MeloTel. As we pointed out in our last blog, it is part of our mandate to help other businesses grow. Our version of “help” isn’t just about providing top-notch cloud-hosted services. It actually has more to do with developing and growing our customer relationships. With our customer base being made up of business owners, we know that there are few ways to better build our…

What Are The Benefits Of Working Remotely?

Long before the coronavirus pandemic forced businesses to close up shop, workers all over the continent were enjoying the benefits of working from home. At MeloTel, we’d be willing to bet that even when the COVID-19 crisis is behind us, many people will continue to work in locations outside of their main offices. There are numerous benefits to working remotely. A lot less time is spent commuting. One of the immediately apparent benefits of taking the office out of office…

3 More Ways To Help Your Phone Agents Have Better Days

If you own and/or operate a call centre business, you know better than anyone just how hard it can be to keep employee morale high. Unfortunately for you, call centres are known for their high turnover rates. Phone agents tend to get burnt out and frustrated with the amount of irate customers they have to contend with on a daily basis. But, this doesn’t have to be the case at your call centre. In our last blog, we discussed the…

3 Reasons To Take Your Business On The Road

In 2019, the ways in which business owners conduct business are a lot different than they were in 1999. Advances in technology have come such a long way in such a short time. In fact, in the ten years that MeloTel has been offering North American business owners VoIP-based Commercial Phone Services, we’ve seen VoIP telephony grow by leaps and bounds. In our last blog, we highlighted some of the top benefits of conducting business on the go. And, of…

3 Tips For Training Your New Call Centre Employees

As we often say, call centre work is hard work. This is why, if we’re being honest, most call centre businesses have tough times retaining their employees. A job as a phone agent – one that entails being on the phone for the majority of the day – isn’t for everyone. This is why strong recruitment processes and training practices are of paramount importance to call centres. Here are three tips for training your new call centre employees: 1. Get…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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