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3 Signs You Are A Top-Notch Customer Service Provider

All companies should provide excellent customer service. Ask any business owner and he/she will likely tell you that his/her business does just that. However, providing excellent customer service requires a lot more than just “being nice”. This is especially true when you provide customer service over the phone. Remember that you can’t depend on body language that includes facial expressions and hand gestures when you’re on the phone. Your tone and inflections count for so much more when the customers…

How To Keep Customers From Hanging Up On You

If you’ve ever worked in a call centre, there is one particular sound that you probably got very used to hearing: click. Phone agents working in just about any field are used to hang ups. It comes with the territory. Are you finding that you’re hearing that click sound a little more than you’d like? What can you do to keep customers from hanging up on you? Stick to your word. Trust is everything. Without it, you’re not bound to…

4 Ways To Boost The Energy Levels Of Your Employees

It may be hard to believe but we’re nearly at the halfway point of 2017. (See what we did there? “May”) This is the time of year when many people begin feeling the drag of each work day. Longing for another holiday (it’s a good thing the Victoria Day long weekend is coming up, we suppose), workers tend to need a little added motivation to come into their jobs each day. Let it not be lost on you that motivating…

3 Tips For Improving Customer Service At Your Call Centre

Telemarketing is a tough field. Anyone who has ever worked the phones knows just how difficult the job of a telemarketer can be. It really doesn’t matter what it is you’re selling. Telemarketers are often met with stereotypical responses that indicate disinterest before pitches have even begun. Working in a call centre environment can be a tiring, frustrating experience. This is why, as a call centre manager, you have such an important job. It’s of primary importance to make sure…

3 Reasons To Bolster Your Team With Strong Players

Earlier this week, the Toronto Blue Jays pulled off a blockbuster trade in acquiring shortstop Troy Tulowitski from the Colorado Rockies in exchange for Jose Reyes. Now, if you’re not a baseball fan, this news may not mean much to you. But, it does speak to an important aspect of the business world. Having a strong team is important. In fact, without good teamwork, a business is bound to fail. With the Jays fighting for a playoff spot this year,…

5 Ways To Get Love From Your Customers

Since we are in the last week of July, this is probably a good time to remind you to take our Customer Satisfaction Survey in order to be eligible to win this month’s $100.00 cash giveaway. As part of our commitment to providing the best customer service in our industry, MeloTel has been giving away $100.00 per month since the beginning of 2015. The filling out of the survey only takes a few minutes, but the information it has given…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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