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Family-run businesses are special. To the owners, the businesses themselves are generally seen as part of the family and therefore, the people who end up working for the company become family members – blood-related or not. For Windsor, Ontario-based TK Enterprises Inc., this is certainly the way things are. With CEO, Tom Kaufmann at the helm and his daughter, Heidi as the Head of Operations, the company has been offering the retail industry an incredibly unique relationship-building marketing service for…

At MeloTel, we’re very appreciative of the fact that many of our services are being provided to business owners who have been recommended to our company. It truly means a lot to us to know that we’ve made customers so happy that they’ve been willing to share their positive experiences with others. Word-of-mouth promotion can’t be beat – there’s simply no doubt about it. And we’d like to take this opportunity to thank everyone who has promoted MeloTel to their…

What is call routing? Incoming call routing is an excellent feature that comes as part of MeloTel’s VoIP-based Commercial Phone Services. When calls come into your business, they can be routed to different people and different locations set out by you. The feature enables you to determine where calls go based on the time of the day, how busy you may be or where you are located. With call routing, you can even have a number of different phones ring,…

At MeloTel, we place a very strong emphasis on customer service. Ensuring that each and every one of our interactions with our customers is memorable, we’ve developed a reputation for being a very customer-focused company. It’s important to us that we work to continue to grow our relationships with our customers, because we so appreciate their loyalty. It’s not lost on us that when new clients decide to entrust MeloTel as their provider, they’re taking a “chance”. After all, the…

Providing customers with excellent customer service is a lot more than simply throwing out catch phrases such as “thank you” and “have a nice day”. At the heart of every truly amazing customer service experience is a genuine wish to want to assist others with bettering their lives. At MeloTel, we continually seek to improve the lives of our customers. Through both our services and the ways we interact with our clients, this is achieved. Of course, we’re always striving…

Customer service is everything. For one, we know it because our customers tell us so. And we also know because their customers tell them so! You see, there are so many different types of businesses out there that the buying public is well aware that they have options. They can go to any company they like to secure the products and services that they’re interested in. So what factors lead consumers to make their buying decisions? In our experience, it…