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Monitor Whisper

Improve customer service delivery through objective live call evaluation. Employees are your most valuable, and often your most expensive, business asset. Equip your employees to deliver better customer experiences through quality monitoring, agent coaching and training programs. With MeloTel Monitor, Whisper Control Panel, you can provide agents the feedback and training that they need to exceed customer expectations. Agent Evaluation enables you to quickly assess how well your employees are performing when conducting business over the telephone. Flexible scorecard templates…

White Label Reseller

Provisioning Template Support for 100+ Devices MeloTel offers programmed provisioning templates for more than 100 different phone types. Simplifying deployment and management. Technical support for you and your customers Everything you need to be a phone company. Phone numbers, long distance, international, 411 directory assistance, 611 support and 911 emergency services. Massive Termination Footprint We offer more than 8,500 rate centers including Canadian cities, the United States and International. We are constantly striving to improve our service and expand our…

Recalling Our Wonderful Trip To WETRA This Week

For the past two weeks, we have absolutely made it no secret at all that the MeloTel team is staunchly devoted to supporting the wonderful organization known as WETRA. If you’ve been keeping up with our blog, then you are well aware that the Windsor-Essex Therapeutic Riding Association is near and dear to the hearts of MeloTel’s Founder and CEO, John Meloche and his family. John’s brother, Robb is a WETRA employee and John’s neice, Shaya has often ridden WETRA’s…

MeloTel Visits WETRA To Make A Huge Donation!

Today is a very special day for MeloTel. This morning, members of our team travelled south from Toronto to Essex, Ontario in order to pay a special visit to our friends at WETRA. The four and a half hour drive was all in the name of making a personal donation to this incredible organization. A huge cheque (and as you can tell from the photo above, we do mean HUGE!) in the amount of $46,529.57 was delivered to Becky Mills,…

3 Ways To Make Your Company Website More Festive

Time really flies, doesn’t it? We’re less than five weeks away from Christmas and holiday shopping fever is being felt all over North America – well, the world, for that matter! As a result, your retail business should be making efforts to attract as many shoppers as possible. This is especially true if you process sales through an online store. At this time of year, your company website should scream “Do your holiday shopping here!” To do that, it’s important…

How To Make The Most Of Your Mondays

Welcome to Monday morning! We get it. This may not necessarily be your favourite day of the week. For many employed individuals, Monday morning signifies the dreary and depressing end to the weekend – a time that is generally considered a lot more enjoyable. However, if you’re a business owner, you should regard each and every Monday as the beginning of a new opportunity. MeloTel’s Founder and CEO, John Meloche certainly sees Mondays that way. For him, Monday is like…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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