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How Unbeatable Customer Service Sets Your Brand Apart

For reasons we’re all aware of, tensions are very high right now. All throughout the continent, people are protesting in the name of justice and equality. Over the past week, we’ve dedicated our blogs to the concept of showing our fellow citizens courtesy, compassion and respect. And, of course, this is vitally important when representing your business. As a business owner, it’s so important to remember that the ways in which you treat your customers is often much more impactful…

How To Deliver Excellent Customer Service During COVID-19

If you’re sick and tired of hearing about COVID-19, we don’t blame you one bit. We are right there with you! A couple of months into this pandemic situation have felt like years, haven’t they? Sadly, this is a situation that we’re all faced with and it doesn’t appear to be ending any time soon. We join you, of course, in being hopeful about a sooner-than-later scenario as it relates to things going back to normal. But, in the meantime,…

How To Demonstrate Your Unbeatable Over-The-Phone Customer Service Regimen

The MeloTel team uses the phone a lot. Considering the fact that we offer services to business owners all over Canada and the United States, it’s mandatory that we use the phone to stay in touch with our clients. As a result, we’ve worked to develop a strong over-the-phone customer service regimen. When you can’t always speak to your clients face to face, it’s vitally important that you become an expert at developing relationships during phone calls. What are the…

3 Ways To Provide Holly Jolly Customer Service During The Holidays

It’s the holly jolly holiday season! And businesses all over North America are experiencing their busiest time of the year. For that reason, it’s important to ensure that your customer service has never been better. Work with your staff to set in stone the various ways in which you want your customers to feel when they do business with you. Injecting holiday spirit in your customer interactions is vital this month. It will go a long way in not just…

Making Unbeatable Customer Service Your Top Priority

On January 4, 2020, MeloTel will celebrate its 11th anniversary as a company. While not as highly-touted as an anniversary with a zero or a five at the end of it, the new milestone is one our entire team is very proud of. It’s an obvious sign that our brand of cloud-hosted telecommunications services and friendly customer service has been a winning combination for more than a decade. We’re not afraid to say that we know it’s the latter that…

3 Ways To Step Up Your Customer Service During The Holidays

With seven weeks to go until Christmas, you can bet that today is a great time to begin injecting your customer service with some holiday cheer. As you can imagine, people are getting pretty excited about the forthcoming holiday season. Here are three ways to step up your customer service during the holidays: 1. Provide holiday callers with the option to skip the queue. Waiting is no fun. But, during the always-busy holiday shopping season, that’s what a lot of…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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