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Happy Phone Agents Make The Best Customer Service Providers

Are you still feeling the joy that sparked from the Toronto Raptors winning their first-ever NBA Championship last Thursday? If you’re a Canadian sports fan, chances are the smile hasn’t yet left your face. This is especially true if you were in Toronto yesterday morning. The Toronto Raptors held their Championship Parade in downtown Toronto and drew crowds the likes the city has never seen. It was an incredible event capped off by a huge rally at Nathan Phillips Square….

Top Customer Service Tips For Phone Agents

All week long, the MeloTel Blog has been heralding the virtues of VoIP telephony. For the past ten years, MeloTel has been introducing the incredibleness that is our cloud-hosted Commercial Phone Services to entrepreneurs all over North America. However, it must be said that no matter how great the quality of your phone services are, the quality of your phone agents must be incomparable. It’s no secret that top-of-the-line customer service is a key ingredient to the success of any…

Live Phone Agents

Your business phone line should be a seamless extension of your business. Regardless of industry or size, we will represent your brand and provide callers with best-in-class customer service and support. Our team of courteous, well-trained agents are standing by for your needs: after hours, overflow, emergencies, or as part of your organization during business hours. We will answer your calls, record messages precisely, and provide timely reports. MeloTel can also supply you with ‘virtual receptionists’ who can answer, screen,…

3 More Ways To Help Your Phone Agents Have Better Days

If you own and/or operate a call centre business, you know better than anyone just how hard it can be to keep employee morale high. Unfortunately for you, call centres are known for their high turnover rates. Phone agents tend to get burnt out and frustrated with the amount of irate customers they have to contend with on a daily basis. But, this doesn’t have to be the case at your call centre. In our last blog, we discussed the…

3 Ways To Provide Holly Jolly Customer Service During The Holidays

It’s the holly jolly holiday season! And businesses all over North America are experiencing their busiest time of the year. For that reason, it’s important to ensure that your customer service has never been better. Work with your staff to set in stone the various ways in which you want your customers to feel when they do business with you. Injecting holiday spirit in your customer interactions is vital this month. It will go a long way in not just…

3 Ways To Step Up Your Customer Service During The Holidays

With seven weeks to go until Christmas, you can bet that today is a great time to begin injecting your customer service with some holiday cheer. As you can imagine, people are getting pretty excited about the forthcoming holiday season. Here are three ways to step up your customer service during the holidays: 1. Provide holiday callers with the option to skip the queue. Waiting is no fun. But, during the always-busy holiday shopping season, that’s what a lot of…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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