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Warm Transfers Are Essential For Excellent Customer Service

“Hello, how can I help you?” This is a phrase that ALL callers of ANY business should hear only one time per call. Naturally, the question should be asked by the phone agent who picks up the call. Once the question is answered, the representative (and any other representative who speaks to the caller) should already have the information necessary to provide the appropriate customer service. During phone calls when “Hello, how can I help you?” is asked more than…

3 More Keys To Call Centre Success

In our last blog, we revisited the topic of call centre success by highlighting some of the signs of an awesome call centre. In today’s blog, we’d like to continue with that theme by pointing out some more of the keys to call centre success. Here are three: 1. A focus on friendliness. Let’s K.I.S.S. Keep it simple stupid! (Okay, you’re not stupid, we apologize!) But when it comes to providing customer service, it should be a no-brainer to always…

4 Steps To Performing The Perfect Call Transfer

Excellent customer service is made up of a number of components. Among the most obvious is a friendly and approachable demeanour that endears people towards your brand. This is especially important for companies that conduct the majority of their business over the phone. As we’ve pointed out a number of times before, body language and facial expressions don’t translate through phone lines. Therefore, the “nice” needs to be turned way up in order to convey to callers that they are…

Exploring The Advantages Of VoIP Calling Features

Using the internet instead of a traditional landline to operate your phone system can do a lot to help grow your business. For the better part of a decade, MeloTel has been proving that to its customers. The calling capabilities VoIP provides our clients appear endless. The money it saves them is incomparable. And when it comes right down to it, VoIP is simply the way of the future. So it’s best to get on board now! What built-in features…

Is It Really Worth It To Use VoIP Phones At Your Business?

We’re willing to bet that if you’ve never used a cloud-hosted phone service before, you likely don’t know what all the fuss is about. After all, you’ve been using your landline-based phone service since you started your business and haven’t had many issues, right? Why fix what isn’t broken? Well, at MeloTel, our decade-plus of experience has proven to us that most business owners aren’t aware of just how “broken” their telephone services really are. In other words, they don’t…

How Can VoIP Really Help To Grow My Business?

The title of today’s blog is a question the MeloTel team gets on a regular basis. Even though we’ve been offering Commercial Phone Services that make use of Voice over Internet Protocol since our company’s inception in January of 2009, there are still many North American business owners who are unaware of VoIP’s benefits. To put it simply, with VoIP, you no longer need a traditional landline in order to use the phone. An internet connection and a receiver is…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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