How Running A Call Centre Can Improve Your Company’s Reputation
No matter what type of business you run, providing customers with excellent customer service is an absolute must. Regardless of
No matter what type of business you run, providing customers with excellent customer service is an absolute must. Regardless of
At MeloTel, we pride ourselves on being Canada’s Hosted Company. That means we’re more than just your average phone company.
In our last blog, we revisited the ever-important concept of increasing productivity in your call centre. If you notice, our
All call centre business owners are very well aware of the importance of numbers. Sales numbers, the number of calls
In our last blog, we revisited the ever-important topic of having high employee morale in your call centre in order
Was there anyone in North America not watching Game 1 of the NBA Finals last night? You don’t need to
For many call centre managers, providing feedback to their phone agents is considered one of the hardest parts of the
Let’s be honest. A phone agent’s day consists of monotonous work. In many cases, call centre workers take more than
Talking on the phone is easy, right? You say “hello” at the beginning of the call and “goodbye” at the
Call centre environments are those that have large numbers of employees who are given the same tasks on a daily