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Finding More Ways To Step Up Production In Your Call Centre

In our last blog, we revisited the concept of boosting call centre production and offered up some effective ways to do just that. In today’s blog, we’d like to pick up where we left off and continue our list of production-boosting ideas. Find ways to minimize idle time. It’s hard to get call centre phone agents to take call after call without them taking mini-breaks in between. It’s only fair they get breathers. However, such idle time can sometimes drag…

How Live Call Monitoring Will Help You Coach A Championship Team

Do you own or operate a call centre business? If so, it’s part of your job to make sure your phone agents are getting regular feedback. Keeping in mind that Super Bowl LIV took place this past Sunday, look at things this way: you are the coach of a team. How do you plan on bringing your team to victory? As a coach, you need to provide motivation as well as tips and pieces of advice that will help each…

The Art Of Boosting Call Centre Employee Morale

Just how important is employee morale in call centres? It can be argued that boosting employee morale is one of your most important jobs as a call centre manager or supervisor. By doing so, you’ll help your business thrive instead of flounder. Customer satisfaction depends heavily on the attitudes of the representatives of your company. So what are the best ways to boost employee morale in your call centre? Acknowledge your phone agents as individuals. Individuals who work on the…

How To Inject Holiday Cheer Into Your Call Centre Environment

With less than a month to go until Christmas, it’s undeniable that the holiday spirit is in the air. Now, if that statement isn’t true for your place of business, some immediate changes should be made. This is especially true if you own and operate a call centre. As we’ve pointed out in numerous blogs of past, call centre workers have tough jobs. Being on the phone all day can be a drag, if we’re being honest. As a call…

Making Your Call Centre A Go-To Destination For Employment

With the holiday season fast approaching, there are many different reasons to inject festive cheer into your work atmosphere. Now, while we, at MeloTel, are advocates for year-round cheer, this is certainly the time of year to up your efforts in boosting employee morale. We’d also argue that this is especially important for call centre employees. As we pointed out in our last blog, call centre workers have tough jobs. Therefore, attracting new talent to your business isn’t always an…

How To Improve The Lives Of Your Call Centre Employees

As we’ve pointed out in many past blogs, call centre workers have tough jobs. Most are on the phone for the majorities of their work shifts and can take upwards of 100 calls a day. They need things to help ease the pressure associated with their roles as phone agents. As a call centre manager, one of your most important roles is to find ways to improve the lives of your call centre employees. So what are the best ways…

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