The Most Reliable & Trusted
VOIP Service Provider
in Canada


3 Ways To Step Up Your Customer Service During The Holidays

With seven weeks to go until Christmas, you can bet that today is a great time to begin injecting your customer service with some holiday cheer. As you can imagine, people are getting pretty excited about the forthcoming holiday season. Here are three ways to step up your customer service during the holidays: 1. Provide holiday callers with the option to skip the queue. Waiting is no fun. But, during the always-busy holiday shopping season, that’s what a lot of…

How To Make The Most Of Your Mondays

Welcome to Monday morning! We get it. This may not necessarily be your favourite day of the week. For many employed individuals, Monday morning signifies the dreary and depressing end to the weekend – a time that is generally considered a lot more enjoyable. However, if you’re a business owner, you should regard each and every Monday as the beginning of a new opportunity. MeloTel’s Founder and CEO, John Meloche certainly sees Mondays that way. For him, Monday is like…

Preparing Our Team And Our Clients For A Wonderful Holiday Season

On behalf of the entire MeloTel team, we’d like to take this opportunity to offer all of our friends, family members, colleagues and clients a very joyous holiday season! You may be thinking that it’s a bit early to start offering holiday well wishes, but that’s not the way we see it. If you know anything about the MeloTel team, you know that we love the holidays. And we always enjoy celebrating them together. This year, the celebrations will be…

Looking Forward To Shining The Spotlight On Your Brand

At MeloTel, we’ve always placed a lot of emphasis on customer engagement. It’s more than just providing customer service. It’s important for us to get involved with our customers. To be more specific, our team takes an active role in helping our clients succeed. When they entrust MeloTel as their service provider, we feel an obligation to ensure that our services help them and their employees to perform at their best. As an example, our Founder and CEO, John Meloche…

Why Is Your Accessibility So Important To Modern Day Customers?

We recently came across an article that discussed the importance of communication in relationships. What originally seemed to be a rehashing of an age-old tale – good communication is at the heart of every strong relationship – turned into an important dialogue about best business practices. In 2017, a company’s products and services are not its “be all end all”. Attention must be paid to keeping the lines of communication open between the business and its customers. The customer relationship…

MeloTel’s Holiday Schedule Puts Customers First

It’s that time of year again! Are you as excited as we are? It’s hard to believe, but the holiday season is fast approaching and, like the rest of you, the MeloTel team is preparing for it. As always, we have a holiday schedule that involves some days when our office will be closed. However, it’s important to us that we highlight our commitment to our customers. You see, even when we’re not “in the office”, we’re still working for…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

Request Information

Connect With Us