Revisiting A Call Centre Must-Have: DaFeeder Preview Dialer

MeloTel has long heralded the wonders of DaFeeder Preview Dialer – a practical must-have for all call centres. It is a web-based telemarketing software that doubles as an automatic dialer and an online filing system for your call centre representatives. The feature allows call centre managers to load in campaigns of their choice so that they can adequately determine which leads are called and at what time. Campaigns can be based on industry, location in the country or whatever else a call centre manager sees fit!

Last month, MeloTel’s Founder and CEO, John Meloche launched a video on YouTube entitled “DaFeeder 5 Minute(ish) Intro”. It brought to light some of the finer points about this fascinating service. In today’s blog, we’d like to revisit some of the highlights that John points out in the video.

You can watch the video for yourself below!

Campaigns

As mentioned earlier, DaFeeder Preview Dialer allows you to create campaigns of your choosing. Phone agents are able to select campaigns to begin calling and update each lead with new information after each call is complete.
This is known to boost sales for companies all across North America because the campaigns help to direct phone agents to leads who are most likely to be available at particular times of the day. Given that there are several time zones to consider, the ability to specify times for campaigns to be launched is vital to a call centre company’s success.

Click 2 Call

As mentioned earlier, DaFeeder Preview Dialer functions as an auto-dialer. The “Click 2 Call” button provides reps with a one-touch solution to manual dialing. This saves a great deal of time. When added up over the course of days, weeks and months, the time saved not having to manually dial phone numbers results in significantly increased productivity and much healthier bottom lines.

“DaFeeder is intended to be a very fast cold calling platform that allows you to make quick, efficient phone calls,” explains John in the video, “For some companies, their employees are required to dial various phone numbers manually. It may not sound like a big deal, but dialing time, when added up over the course of days and weeks can be astronomical.”

Scripts

Each campaign can come with its own unique script, determined by your company. With DaFeeder Preview Dialer, phone agents can easily access those scripts so that they can be guided on each of their calls.

Lead History

This shows reps what has transpired during previous calls with the leads that appear on their screens. With this growing source of information about each lead, every call is made easier for the next rep who dials it.

Dispositions

There is a list of options that phone agents can choose from to declare what happened on each of their calls. The options include Gatekeeper (someone other than the business owner), No Answer (the phone rang without anyone picking up the line), Voicemail (left message), Voicemail (no message) and Other if the above mentioned options don’t apply.

DaFeeder Preview Dialer has completely changed the ways in which call centre companies conduct business. It includes a rich set of features that have proven to enhance effectiveness, drive sales, improve customer satisfaction and provide insight into performance.

For more information about DaFeeder Preview Dialer, please don’t hesitate to give us a call at 1-888-MELOTEL or use the Live Chat feature on our website!