Renewing Our Commitment To Providing Optimum Value To Our Clients

Submitted by Dan Faraldo in Customer Service, MeloTel News

For many years now, MeloTel has advertised itself as Canada’s Hosted Company. A provider of a myriad of VoIP-based services including our widely-heralded Commercial Phone Services, we pride ourselves on being a one-stop shop for all of a small or medium-sized business’ necessities. However, the MeloTel team has always seen itself as more than just a service provider. We’re people who prioritize making genuine connections with the individuals we serve.

There’s no customer service quite like MeloTel’s.

We’re confident that we can make the claim that a dose of MeloTel’s customer service is like no other that can be found in our industry – or any industry, for that matter! Our representatives – including our Founder and CEO, John Meloche himself – take the time to get to know the people who entrust us as their service provider. That way, we can grow strong and long-lasting relationships.

One of the ways we do this is by being easily accessible. We have numerous ways to get in contact with us. Between our easy-to-remember phone number, 1-888-MELOTEL and the Live Chat feature on our website, it’s virtually impossible not to get immediate assistance during regular business hours. However, we’re also insistent on returning voicemails and emails in expeditious time frames.

It’s always a priority of ours to make our clients feel like they are our priorities.

And, this week, we’d like to take things just one step further! If you haven’t yet subscribed to our weekly newsletter, we’d like to take the opportunity to invite you to do so today. For quite some time now, we’ve been sending email newsletters to our subscribers that describe the various products and services that are provided by MeloTel. The newsletters also offer some personal insight into the goings-on of our industry and our very own office.

However, beginning next week, our newsletter will take on a bit of a different shape. It’s important to us that our newsletters contain information that our subscribers look forward to reading. So, going forward, the newsletters will take more of a personal approach. By that, we mean that the news contained in them will be catered more specifically to the individuals who read them.

John will be passing along some of his own personal takes on the latest technological advances, but he also plans on relaying findings of case studies and communicating official industry-relevant notices. Our intention is simply to serve you better. And that’s why we’d like your help! We would love to hear from you about what you’d like to learn more about in our newsletters.

Are there MeloTel features you’d like further details about?

Are there advantages of using VoIP technology that you’re not clear on? Would you like John’s take on current events? We are currently in the midst of whipping up a fresh new design for the MeloTel newsletter to reflect its new direction. But, between now and next week, we’d be more than happy to hear your suggestions and answer any questions you may have.

Please don’t hesitate to reach out to us using the contact methods listed above to let us know what you’d like to get more of from our weekly newsletters. We look forward to connecting with you soon!